Payment Operations Lead

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time ₫900,000 - ₫1,200,000 per year

Job Description

  • Manage the entire payment process for Affiliate Program partners, ensuring payments are timely, accurate, and complete, with no outstanding liabilities.
  • Organize and monitor quality control (QC) activities for payment verification, including managing productivity and supervising BPO resources involved in QC tasks.
  • BPO Management:
  • Coordinate with vendors to secure monthly BPO headcount.
  • Adjust headcount allocation according to operational requirements.
  • Perform monthly reconciliation and acceptance of deliverables.
  • Track KPIs and productivity to ensure service quality and efficiency.
  • Oversee and manage various support tasks as required, including:
  • Developing and maintaining program rules and Terms & Conditions.
  • Receiving and resolving partner complaints related to payments or entitlements within the Affiliate Program.
  • Managing the setup of commission for campaign programs.
  • Supporting the enhancement and testing of Affiliate Program features and operational tools.
  • Coordinating and managing the setup of partner communication materials (emails, announcements, guidelines)..
  • Other tasks as assigned by the employer from time to time.

Requirements

  • 3+ years experience in BPO management, contract, payment management
  • Data-driven and demonstrated analytical mindset
  • Willingness to learn in a fast-moving environment
  • Experience in e-commerce or tech companies is a plus


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