Shopee] Associate, Product Operation

6 days ago

Thành phố Hồ Chí Minh, Vietnam Shopee Full time

**Shopee***:
**4.1**

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.
- Company type
- IT Product
- Company industry
- N/A
- Company size
- 1000+ employees
- Country
- Singapore
- Working days
- Monday - Friday
- Overtime policy
- No OT
- Sonatus Building, 15 Le Thanh Ton, Ben Nghe Ward, District 1, Ho Chi Minh
- At office
- Skills:

- IT Support

Product Manager

Tester

**Top 3 reasons to join us**:

- Impactful and challenging work
- Vibrant working environment
- Competitive compensation

**Job description**:
**About the team**:
Product Operations is the driving force behind seamless product delivery and exceptional user experiences. We bridge the gap between product development and business teams by providing rapid technical support, collaborating with stakeholders to deliver reliable products, and equipping users with the knowledge they need to succeed. With a focus on excellence, efficiency, and innovation, Product Operations empower the business to thrive.

As a Product Operations team member, you will be the backbone of our products, ensuring the health and continuity of our platform by providing rapid technical support, conducting rigorous testing, and fostering seamless collaboration with stakeholders. You’ll also help equip teams with the tools and knowledge they need to succeed, making a tangible impact on the success of our products. This is a dynamic role for someone who thrives on solving problems, delivering results, and contributing to a high-performing team.
- Promptly address and prioritize product issues based on business impact; balance priorities among stakeholders effectively.
- Collaborate closely with cross-functional teams to conduct User Acceptance Testing (UAT), ensuring critical business requirements are met and edge cases are thoroughly addressed.
- Execute feature release checklists, create user guides, and develop educational content to ensure teams understand and adopt new features effectively.
- Serve as the primary point of contact for business users' inquiries about feature logic.
- Implement product configuration changes based on business requests.

**Your skills and experience**:

- 1-3 years of experience in product operations, technical support, IT support or quality assurance.
- Excellent problem-solving skills, can quickly assess and resolve complex issues following established escalation procedures.
- Effective verbal and written communication skills to work collaboratively in a team environment.
- Strong organizational skills to manage multiple tasks and priorities effectively.
- Familiarity with Quality Assurance (QA) processes and methodologies.
- Detail-oriented with a focus on thoroughness in addressing edge cases.
- Ability to work in a fast-paced environment and meet deadlines.
- Willingness to learn and adapt to new tools, processes, and priorities.
- Experience in writing and executing queries to support data analysis and troubleshooting.

**Why you'll love working here**:

- Attractive salary, annual performance bonus
- Health care insurance, annual health check
- 14 days annual leave & 6 days sick leave
- Learning and Development program
- Free food, drinks at pantry
- Quarterly Team Building

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