User Communication
1 week ago
Department Operations
- LevelExperienced (Individual Contributor)
- LocationVietnam - Ho Chi Minh City
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Develop communication plans and content for various topics, including but not limited to new policy, product feature, user survey, holiday announcement to ensure that communication is concise and aligns with the business strategy
- Collaborate with internal teams (Logistics, BD, MKT, etc.) and external partners to align messages
- Monitor and analyze communication performance & user feedback to assess the effectiveness
- Proactively identify opportunities to enhance communication strategies, cost-effectiveness & team performance
- Oversee monthly budget planning, reconciliation, and payment processes related to communication activities
- Assist with other tasks and projects assigned by the line manager
**Requirements**:
- Relevant work experience in Communication, Customer Experience, E-commerce or relevant industries
- Excellent written and verbal communication skills with a strong attention to detail
- Analytical mindset with the ability to monitor performance and derive actionable insights
- Strong stakeholder management skills
- Be opened, flexible and enjoyed fast-paced environment
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