Senior Manager, New Business Underwriting

11 Nov 2025- **Senior Manager, New Business Underwriting (50000255)**:

- Category: Operations- Job Type:

- Facility: Operations**Job Purpose**:

- 'Responsible for overseeing the end-to-end underwriting operations, ensuring technical accuracy, regulatory compliance, and operational efficiency. This role leads a team, manages risk assessment frameworks, and drives continuous improvement in underwriting processes. The Senior Manager also plays a key role in talent development, system enhancement, and cross-functional collaboration to support product innovation, customer satisfaction, and sustainable business growth.** Key Accountabilities (1)**:

- 1. Operational Oversight & Risk Control
- Lead and supervise the underwriting team, ensuring timely and accurate case assessments.
Establish and monitor underwriting authority levels, ensuring cases are processed according to delegated limits and company policies.
- Collaborate with reinsurance partners to evaluate exceptional cases and negotiate terms for facultative underwriting.
Analyze operational metrics such as approval/rejection rates, turnaround time, and error frequency to identify trends and improvement areas.
Resolve escalated complaints and disputes related to underwriting decisions, coordinating with legal and customer service teams when necessary.
Ensure full compliance with internal policies, industry standards, and local insurance regulations.
Develop and maintain internal audit mechanisms, including peer reviews, quality assurance protocols, and exception reporting.
Provide regular performance and risk reports to senior leadership, highlighting key insights and strategic recommendations.
Safeguard customer data and medical confidentiality across all underwriting activities.
- **Key Accountabilities (2)**:

- 2. Process Innovation
- Design and implement competency frameworks for underwriters across all levels, from junior staff to technical experts.
Develop and deliver advanced training programs covering medical underwriting, financial risk assessment, regulatory updates, and decision-making skills.
Conduct periodic performance reviews, identify high-potential talent, and propose career development plans.
Mentor senior underwriters and specialists, fostering leadership capabilities and technical excellence.
Lead the creation and standardization of underwriting manuals, risk classification guides, and operational templates.
Partner with IT and product teams to enhance underwriting systems, including automation tools, AI integration, and dashboard analytics.
Collaborate with product development to align underwriting processes with new product features and risk profiles.
Initiate and manage process improvement projects aimed at reducing turnaround time, increasing accuracy, and enhancing customer experience.
Represent the underwriting function in internal committees and external industry forums, sharing best practices and market insights.
Stay abreast of global underwriting trends, emerging risks, and technological advancements to inform strategic planning.
- **Key Accountabilities (3)**:

- PEOPLE MANAGEMENT
- Attract, onboard and retain the right talents for a high
- performing team
- Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
Manage team performance & provide feedback regularly (following the annual performance management cycle);
Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc.
Motivate and recognize team members’ contributions towards the team’s shared goals
Responsible for developing talents within the team
- Act as a role model and promote corporate culture at sub
- function level
- Understand & communicate relevant HR offerings to team members.
- **Key Relationships - Direct Manager**:

- Head of New Business Underwriting** Key Relationships - Direct Reports**:

- Expert/ Senior Expert/ Officer/Senior Officer, Underwritting** Key Relationships - Internal Stakeholders**:

- Internal function, division in company** Key Relationships - External Stakeholders**:

- Clients & Insurance Advisors; International Reinsurance Partners; Medical Institutions & Data Providers; Industry Associations,** Success Profile - Qualification and Experiences**:

- Bachelor’s degree or higher in Medicine, Finance, Insurance, Risk Management, or related fields.
- Minimum 8 years of experience in life insurance underwriting, with 4 years in a managerial role.
- International certifications such as FALU, CLU, FLMI, ALU are highly preferred.
- Strong leadership, strategic planning, risk analytics, and cross-functional communication skills.
- Proficiency in underwriting systems, performance dashboards, and case management software.