Underwriting Service and Hospital Network Development Senior Manager

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Summary

Lead the underwriting service team and medical service provider network development, ensuring efficient risk assessment, high-quality service delivery, and strategic provider partnerships. Drive operational excellence, manage team performance, and support business growth through underwriting and network initiatives.

Key Responsibilities1. Underwriting Services Management

• Manage and develop a team of underwriters and medical service provider (MSP) network specialists.
• Oversee the end-to-end underwriting process for insurance policies, ensuring accurate and efficient assessment within standard turnaround times.
• Develop and implement underwriting guidelines, ensuring compliance with reinsurance and regulatory standards.
• Review complex cases with reinsurers and make sound underwriting decisions.
• Identify and resolve process bottlenecks, especially for auto underwriting and Straight Through Processing (STP).
• Establish and monitor KPIs for underwriting, ensuring accountability and transparency.
• Ensure team adherence to company policies and regulatory standards.

2. Medical Service Provider Network Development

• Establish, nurture, and maintain partnerships with MSP, ensuring the network meets quality standards.
• Regularly evaluate MSP performance, identify areas for improvement, and ensure compliance with service level agreements (SLAs).
• Promote effective, ongoing communication between insurance and MSP to ensure seamless alignment in underwriting and service delivery.
• Identify and implement opportunities for network improvement to enhance service efficiency and quality.

3. Team Leadership & Development

• Manage and develop a team of underwriters and MSP management specialists; provide coaching, mentoring, and performance feedback.
• Organize regular training sessions and workshops to keep the team updated on best practices and industry changes.
• Foster a culture of continuous learning and professional growth.
• Lead, motivate, and support the team to achieve goals and maintain high standards of productivity and accuracy.

4. Stakeholder Engagement & Compliance

• Collaborate with senior leadership and cross-functional teams to align underwriting and network strategies with business objectives.
• Maintain compliance with insurance regulations and company policies across all activities and partnerships.
• Carry out other tasks as assigned by upper management.

Requirements

• Medical bachelor's or doctor degree preferred.
• 5+ years' experience in underwriting services management and hospital network management.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving skills, attention to detail, and medical knowledge.
• Skills: Problem analysis, customer orientation, negotiation, presentation, influence, and empathy.
• Leadership Capability Model – Intermediate level.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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