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Senior Manager – Public Services
2 weeks ago
Job Overview:
We are seeking an exceptional Public Service Senior Manager to lead & develop the public service ecosystem on the MoMo platform.
The ideal candidate is a strategic thinker, strong leader, and experienced in public services and ecosystem development.
This role is responsible for expanding partnerships and developing new products in
education, healthcare, toll fees, transportation, and public administration services
.
Key Responsibilities
A. Expanding the Public Service Ecosystem & Partnerships
- Identify, negotiate, and sign partnerships with new service providers (hospitals, schools, administrative agencies, transportation services, etc.).
- Leverage existing relationships and networks with hospital directors and key healthcare decision-makers to establish strategic collaborations.
- Develop strategies to broaden the public service ecosystem for enhanced user experience.
- Work closely with government agencies & authorities to promote cashless payments.
B. User Growth & Revenue (MAU & Revenue)
- Fully accountable for MAU & revenue KPIs in new merchants of public services.
- Develop and execute growth strategies to drive user adoption of public services through MoMo.
- Optimize pricing models & revenue streams from partners to ensure sustainable profitability.
C. Team Management & Operational Efficiency
- Manage & develop a team, fostering a high-performance culture.
- Monitor team performance to ensure KPI targets are met.
- Establish structured – systematic – measurable workflows to improve efficiency.
- Work closely with senior management and relevant departments to execute assigned tasks effectively.
- Take full ownership of reporting, performance tracking, and proposing improvements to upper management.
D. Handling High Pressure & Adaptability
- Manage critical situations, make quick decisions to achieve business goals.
- Proactively identify solutions and coordinate with multiple stakeholders to address emerging challenges.
- Stay flexible and adjust strategies if needed to meet KPIs.
Requirements
Experience & Expertise
- Minimum 5–7 years of experience in Public Services, Fintech, E-Wallets, Banking, Telecom, or Technology.
- Experience managing teams (20+ members) with the ability to drive performance and optimize productivity.
- Strategic mindset & ecosystem development expertise (Preferably with a network in healthcare, education, transportation, and administration).
- Strong network and trusted relationships with hospital directors and senior leaders in the healthcare sector are highly preferred.
Skills & Qualities
- Strong leadership: Ability to inspire & motivate the team.
- Strategic thinking & problem-solving: Open to experimentation & innovation to achieve optimal results.
- Excellent negotiation & communication skills: Capable of working with large partners, government agencies, and authorities.
- Data-driven mindset: Makes decisions based on analytics rather than intuition.
- Ability to handle high pressure & adapt to rapid changes.
