Ocean Freight Supervisor

2 weeks ago


Hà Nội, Vietnam CÔNG TY CỔ PHẦN ITL FREIGHT MANAGEMENT - CHI NHÁNH MIỀN BẮC Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Lead the Customer service team for Sea freight - Key Account
- Liaise with customers on the standard operating procedures
- Prepare and manage customer key operation performance reports
- Promptly handle customers/team escalations
- To implement corrective actions and preventive measures for immediate service recovery
- To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
- Review the profit & loss of each shipment
- Review & approve changes of work processes before escalation to line Manager
- Conduct recruitment exercise for officer / executive position when needed
- Provide related training to new staff assign to the team
- Joint customer visit to resolved operations issue when necessary
- Lead the Customer service team for Sea freight - Key Account
- Liaise with customers on the standard operating procedures
- Prepare and manage customer key operation performance reports
- Promptly handle customers/team escalations
- To implement corrective actions and preventive measures for immediate service recovery
- To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
- Review the profit & loss of each shipment
- Review & approve changes of work processes before escalation to line Manager
- Conduct recruitment exercise for officer / executive position when needed
- Provide related training to new staff assign to the team
- Joint customer visit to resolved operations issue when necessary
- Min. 10 years - experience in freight forwarding with sea freight operation
- Possess excellence communication and interpersonal skill.
- Pleasant personality and a good team player
- DGR trained will be an advantage

Ngành nghề: Vận chuyển / Giao nhận / Kho vận, Xuất nhập khẩu

Kinh nghiệm: 8 Năm

Cấp bậc: Quản lý

Hình thức: Nhân viên chính thức

Địa điểm: Hà Nội

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Phụ cấp thâm niên
- Nghỉ phép năm
- CLB thể thao

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Yêu Cầu Công Việc
- Min. 10 years - experience in freight forwarding with sea freight operation
- Possess excellence communication and interpersonal skill.
- Pleasant personality and a good team player
- DGR trained will be an advantage

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận

Trung cấp - Nghề
Không yêu cầu


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