(Assistant) Executive

4 days ago

Hanoi, Vietnam VIS- vietnam investors service Full time

**04.2021 - 12.2021**

**BASE.VN**

**Computer Software Hanoi, Vietnam**
- Customer Success Specialist_
- Change management: System support and business process optimization by planning development strategies for businesses by using Kanban/ agile methods and approaches
- Stakeholder management: Enhanced satisfaction, trust and built close relationships with customers & collected customer opinions and feedback for product improvement and development

**Achievements**: The best newcomer in the month/ Supported successfully 36+ companies within

2 months.

**09.2020 - 03.2021**

**Tiktok**

**Social Networking Software**

**Hanoi, Vietnam**
- Project Manager (Contract)_
- Facilitated campaigns from end to end for Education-creators' focusing on: account set up, training, and keeping them on track
- Managed relationships with creators and other agencies by executing Education events
- Prepared the contract, and tracked budgets, dates, and other relevant information in spreadsheets
- Created and proposed content marketing strategies for creators and partners on Tiktok Achievements: Onboarded successfully 50+ creators in 3 months.

**07.2019 - 07.2020**

**EllaStudy**

**Vietnam Start-up**

**Hanoi, Vietnam**
- Customer Success Executive_
- Provided the customer with the knowledge needed to make the best use of the career mentorship platform, and advised customers on opportunities offered by the platform
- Managed the business relations between customers and their mentors
- Identified expansion opportunities for career mentorship platform
- Ensured customers utilize the Mentor's capabilities, expanded and improved the platform's functionalities based on customers' feedback
- Tracked renewal and expansion of contracts and managed executive relations

Analytical Skills: Effective research, efficient problem solving, creative thinking,

communications & time management skills

**Achievements**: Supported successfully 10+ mentees to study abroad at the Top 500 universities

in the world.

**Requirement**:
**Languages**:

- Vietnamese (Native)
- English (C1)
- German (A1)
- Italian (A1)

**Skills**:

- IT skills: MS-Office (Word, Excel, PowerPoint)
- CRM, Kanban & Agile platform
- Excel at problem solving & strong communication and a fast learner
- Ability to work independently and in a proactive, and agile working style

568313

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