Executive Assistant, Virtual Assistant Services

3 days ago

Hanoi, Vietnam Kroll Full time

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

**About the Role**:
**RESPONSIBILITIES**:

- Single point of contact & escalation for assigned service line and/or location for administrative services
- Supports Executive Committee / Leadership (CXO level) with focus on specific services
- Build expertise within specific service business lines to extend support to senior leadership.
- Manage the request queue for the service line / location with the remote team
- Utilizing the assigned assistants to process administrative requests/tasks within their scope while focusing on the smooth operations in the office
- Provide constructive feedback received from other executive assistants and training support as needed to other assistants assigned to the business
- Support in organizing marketing events, webinars and internal team social events
- Full planning and organizing of client events
- Dealing with all incoming and outgoing post
- Maintenance of the client relationship management (CRM) database
- Support client needs, including billing, document management, engagement acceptance & set-up
- Organize travel and produce travel itineraries where applicable
- Full secretarial and EA support to the Managing Directors and wider team
- Diary management
- Any other tasks deemed necessary for the efficient running of the business
- Support in coordination with vendors, travel agencies, etc.
- Support in various office social activities and events such as monthly birthday parties, team building, etc.

**REQUIREMENTS**:

- University education - Foreign Language/ Social/ Economic/ Accounting/ Human Resources or Administrative Studies / Bachelor Degree preferred
- Advanced skills in word, excel and PowerPoint
- Experience in similar field, i.e. financial services or accountancy
- Fast thinking, proactive and confident working unsupervised using own initiative
- Strong attention to detail and high levels of integrity
- Clear, precise and professional written and verbal communication skills.
- Ability to provide solutions to problems and resolve issues diplomatically.
- Capable of assisting in creating new and better client education and reporting systems.
- Capable of responding to stress in a fast-paced environment.
- Ability to be self-motivated and productive working remotely.
- Strong interpersonal skills and ability to quickly develop working relationships.
- Affable and enthusiastic attitude towards teamwork
- Good English, especially in reading and writing (other language, if any, is a plus)
- Kroll is committed to equal opportunity and diversity, and recruits people based on merit_

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