Assistant/Executive, Hub Attendant

2 weeks ago

Hanoi, Hanoi, Vietnam Công ty Cổ phần Twin - Peaks Full time ₫4,000,000 - ₫8,000,000 per year

Mô tả công việc:

(Mức lương: Thỏa thuận)

ABOUT THE ROLE:

We are looking for an Assistant/Executive, Hub Attendant to be based at the Concierge Desk in the Business Hub. This role is responsible for handling bookings, supporting tenants, and overseeing day-to-day operations.

WHAT YOU WILL BE DOING:

  1. Service Management

  2. Greet and assist tenants and guests in a professional, courteous, and hospitable manner.

  3. Manage booking requests for meeting rooms, event spaces, and other Business Hub facilities; maintain accurate scheduling, usage records, and tenant feedback.
  4. Monitor the cleanliness, readiness, and presentation of the Business Hub, addressing issues promptly.
  5. Coordinate with suppliers to ensure facilities are well-prepared and operational.
  6. Support event logistics (set-up, guest coordination, refreshments) when required.

  7. Handle tenant inquiries and provide information about Business Hub services and policies.

  8. VIP Lounge Management

  9. Provide attentive, high-quality service to VIP customers, ensuring exceptional experience and maintaining the Lounge in optimal condition.

  10. Anticipate and respond to VIP needs promptly to ensure the high level of satisfaction.
  11. Research & propose strategy to enhance the service quality for both VIP and regular customers.
  12. Perform other duties as assigned by the Business Hub Supervisor.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

Annual health checkup and healthcare insurance

17 days/year

Laptop provided

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

  • Bachelor's degree
  • 1–2 years of relevant experience preferably in Customer Service, and/or Administration, prior experience serving corporate clients in commercial settings will be a strong advantage.
  • Fluent in Vietnamese & English (Spoken & Written); good computer skills (Word, Excel, PowerPoint, Outlook)
  • Time management skills, planning and organizing skills
  • Attention to details and confidentiality
  • Working time: Monday – Saturday

Mon – Fri: 8.30am – 5.30pm

Sat: 8am – 12pm

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Dịch Vụ Khách Hàng,Khách Sạn,Lễ Tân

Đại Học

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