Onboarding Specialist

**About Horizons**:
At Horizons, we're building the **infrastructure to power borderless teams**. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

**About the role**:
The Onboarding Specialist is responsible for managing the entire employee journey, from onboarding to offboarding. This includes overseeing the onboarding process, benefits administration, handling offboarding tasks, and drafting Employment Contract (EC) amendments. Ensuring compliance with policies and regulations, they collaborate with internal and external stakeholders to streamline processes and enhance the overall employee experience.

**What you will do**
- Coordinate the onboarding of new client employees, including collecting and verifying employee information, completing necessary forms, and setting up payroll and benefits enrollment.
- Draft employment contracts using in-house templates, share drafts with clients and employees for review, and handle post-onboarding contract amendments.
- Coordinate offboarding activities to ensure a smooth transition and transfer of responsibilities.
- Ensure accurate completion and filing of legal and regulatory documents, while maintaining up-to-date records of client and employee information.
- Provide clear communication and conduct training sessions to educate clients and employees about company policies and procedures.
- Develop and maintain strong relationships with clients, serving as a point of contact for inquiries or concerns.
- Continuously assess and improve the onboarding process to enhance efficiency and deliver an exceptional experience.
- Monitor compliance with employment laws, regulations, and company policies and communicate relevant updates.
- Address onboarding-related issues promptly, collaborate with teams to find solutions, and escalate high-risk situations as needed.
- Additional tasks may be assigned based on company needs and employee capabilities.

**Requirements for the role**:

- Bachelor's degree in Human Resources, Business Administration, or a related field. Equivalent work experience in onboarding or HR administration may also be considered.
- Proven experience in onboarding, benefits administration, or a related role, preferably in an Employer of Record (EOR) or Professional Employer Organization (PEO) environment. Familiarity with global onboarding processes and compliance requirements is highly desirable.
- Strong understanding of employment laws, regulations, and compliance standards, both locally and internationally. Knowledge of best practices in employee onboarding, contract drafting, and HR documentation management.
- Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively to clients and employees. Strong interpersonal skills to build relationships and collaborate with internal teams and external stakeholders.
- Strong organizational skills and attention to detail to manage multiple onboarding processes simultaneously. Ability to prioritize tasks, meet deadlines, and maintain accurate and confidential records.
- Strong analytical and problem-solving skills to identify and address issues during the onboarding process. Ability to make sound decisions and escalate critical matters appropriately.
- Proficiency in using HR software, CRM systems, and other relevant tools for onboarding and communication, ideally Freshdesk, HubSpot and Confluence. Ability to quickly learn and adapt to new technologies.
- Ability to work in a fast-paced, dynamic environment with changing priorities and deadlines. Willingness to adapt to new processes, policies, and tools as the organization evolves.
- Ability to work collaboratively with cross-functional teams, including client success, finance, payroll, legal, and sales, to ensure a seamless onboarding experience for clients and employees. Strong team player with excellent interpersonal skills.
- Strong customer service orientation and commitment to delivering an exceptional client experience. Ability to effectively manage client expectations and provide solutions to meet their needs.
- Awareness and understanding of cultural differences and the ability to work with diverse international clients and employees.
- Demonstrated professionalism, integrity, and the ability to handle sensitive and confidential information with discretion.
- Fluency in English (speaking, writing and reading)

**Soft skills required for the role**:

- Excellent verbal and written communication skills
- Exceptional customer service skills
- Ability to build strong relationships and foster client satisfaction
- Attention to detail
- Strong organizational skills and the ability to manage multiple tasks and deadlines
- Strong problem-solving skills
- Ability to adapt to changing circumstances
- Team player
- Patience and empathy
- Continuous Learning
- Proactiveness

**What it's like worki