Customer Onboarding Support Specialist

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam telestar Full time ₫180,000 - ₫360,000 per year

Key Responsibilities

  1. Customer Onboarding

Guide customers in developing and launching their e-commerce sites on the DG1 platform

Create engaging, visually impressive, and user-friendly designs for customer websites

Conduct training sessions to help customers leverage the platform's full range of features

Develop and maintain documentation and resources to support customers throughout

onboarding

  1. Customer Support

Provide ongoing support for customers via Zendesk ticketing system

Address and resolve technical challenges customers face

Collect customer feedback to refine the experience and enhance product offerings

  1. General

Work closely with the development team to ensure customer requirements are met

Stay updated on the latest trends in web and graphic design, as well as DG1 platform

updates

Contribute ideas and feedback to improve our processes and platform

Requirements

  1. Must Have

Experience with no-code/low-code website platforms

Basic knowledge of HTML and CSS

Strong eye for design and ability to create visually appealing websites

Proficiency in graphic design tools (Canva, Adobe Illustrator, Photoshop, or similar)

Strong attention to detail and ability to deliver on time

Excellent communication and problem-solving skills

At least 1 year of experience in customer onboarding, support, or a similar role

Fluent in English

  1. Nice to Have

Experience with website builders (WordPress, Wix, Shopify, or similar)

Experience with Zendesk or similar ticketing systems

Additional language skills

Experience in e-commerce or SaaS environment

Portfolio demonstrating web/graphic design work

Địa điểm làm việc: TPHCM

Lương: 10000K K VND một tháng

Loại hình công việc: Thỏa thuận thời gian

Yêu cầu:

Quyền lợi: Nghỉ thứ 7chủ nhật, Cơ Hội Thăng Tiến, Chế độ bảo hiểm, Lương cạnh tranh, Môi Trường Chuyên Nghiệp

Hạn nộp:

Kinh nghiệm: Không yêu cầu kinh nghiệm làm việc

Bằng cấp: Không yêu cầu

Lĩnh vực: Bán hàng, Kinh Doanh -Tư vấn - CSKH;Kiến trúc/ Thiết kế -Thiết kế - Đồ họa - Dịch Vụ Khách Hàng, Chăm Sóc Khách Hàng, Thiết Kế Web, Web Developer

Kỹ năng: Kỹ Năng Giao Tiếp, Thiết Kế, Tiếng Anh, Photoshop, HTML

Số lượng cần tuyển: 1

Giới tính: Không yêu cầu


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