Head of Consumer Product Service

4 days ago


Ho Chi Minh City, Vietnam TÜV SÜD Full time

**Tasks**
- You will provide and align overall strategic direction as the Head of Consumer Product Service for key business lines in Consumer Electrical and Electronics, Hardlines, Softlines as well as Food, Health & Beauty Products for our Products Services Division in Vietnam. You have full P&L responsibility in overseeing and leading the business, laboratory operations, technical development, and sales teams. Close partnerships with ASEAN Business Unit and Service Line Heads, Country General Manager is required to support the Group’s growth and expansion strategies.
- ** General Key Responsibilities**:

- 1. Work with the Country GM, Global and ASEAN Business Units to conceptualize, develop and execute both short term and mid-term business strategies to contribute to the business growth targets for Vietnam market, and meeting or exceeding the yearly assigned revenue and operating targets. You will take on a proactive approach to drive alignment across global, regional, and local strategies.
- 2. Be responsible for the overall business and service development initiatives in Vietnam, driving and expanding our testing and certification related services in local markets as well as targeted segments. You will take on a multi-national approach to identify new opportunities, markets, partnerships, or business alliances and work with local sales in Vietnam to reach out to target customers.
- Lead local sales & business development resources in identified markets.
- Chair regular local sales meetings, communicate sales strategies and monitor performance and results.
- Drive all business development initiatives in marketing, market research and competitive intelligence activities
- Engage global sales team to increase sales from nominated accounts / customers in ASEAN and convert sales opportunities to actual revenue
- 3. Drive new partnerships or business alliances to develop new services, markets, and key accounts in Vietnam.
- Accelerate growth of new services, markets, and key accounts according to global and ASEAN strategic plans
- Identify business and market trends as well as opportunities for targets
- Explore M&A possibilities to augment and expand TÜV SÜD Consumer Products presence and capabilities in ASEAN
- Build, expand and optimize relationships with key stakeholders, decision makers and partners from regulatory bodies, customers, or strategic partners.
- 4. Work with local and regional service line heads in technical, method development, laboratory accreditation, operational efficiency, productivity, and quality of works to meet emerging trends or market demands.
- Lead the team to conduct gap analysis on technical capabilities required and support in competency development for new services or markets to meet emerging trends or market demands
- Work with local and regional Service Line Heads and Country GM to build and develop local capabilities & facilities.
- 5. Partner with Service Line Heads to drive project acquisition and successful execution
- 6. Work with Country GM, Regional Business Unit & Service Line Heads to recruit high-performing sales and expert resources in Vietnam to drive growth and expansion plans. Drive people development and succession planning for technical, expert and commercial leaders.
- 7. Ensure compliance to Company’s corporate governance guidelines as well as statutory laws and regulatory requirements.

**Qualifications**
- ** Key Requirements**
- Minimum a degree in in any Engineering/Science/Business discipline with at least 10 years of sales and business management in international companies
- Excellent business acumen with strong sales and Go-To-Market track records in sales and business management preferably in a Testing, Inspection and Certification industry.Those with experience in consumer products will be an added advantage.
- Capability to navigate challenging situations as well as manage and align different stakeholders in driving new business and supporting customers requirements.
- Ability to speak Vietnamese will be ideal.

**Further Information**

**Performance Objectives** - To drive assigned sales revenue growth and Operating Result for targeted services, segments, and markets. - To work with local and regional Service Line Heads and Country GM to develop go-to-market strategies, secure buy-in and ensure smooth implementation on business action plans. - To identify local competency gaps (technical and sales) in Vietnam, by working with Service Line Heads and Country GM to drive competency development in new services and/or for new markets or segments. - To lead, coach and develop a high-performing sales team.



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