Product Specialist

1 week ago

Thành phố Hồ Chí Minh, Vietnam Zalo Full time

Hồ Chí Minh

Full-time

Over 100 million people are using Zalo, which means jobs here offer countless ways to make an impact in a fast-growing organization.

Zalo was built to strengthen relationships through shared experiences. Our app has played a critical part in forming meaningful communities in Vietnam and other countries where people can connect with each other and chat/share what matters most to them.

** What you will do**:

- **Feature Development**:Build and improve product features that deliver seamless experiences while ensuring security and privacy by design;
- **UX Collaboration**: Co-create intuitive and consistent user flows with the UX/UI team;
- **Cross-functional Delivery**: Work with engineers to ship secure, scalable, and high-quality features;
- **Insight Analysis**: Turn user research and data into clear product requirements and priorities;
- **Performance Monitoring**: Track adoption, retention, and trust metrics to measure success;
- **Launch Execution**: Manage testing, rollout, and impact evaluation for new features;
- **Product Direction**: Propose new ideas and align development with Zalo’s long-term vision.

**What you will need**:

- Bachelor's degree in Information Technology, Computer Science, Information Security or related field;
- 3+ years of experience in product management or product operations for **consumer or mobile platforms**;
- Strong understanding of **UX/UI principles**, with hands-on experience using Figma, Miro, or Whimsical;
- Experience analyzing data using tools such as SQL, Kibana, or other Data platform to drive product decisions;
- Proven ability to work cross-functionally with engineering, design, and business teams;
- Hands-on experience with **large-scale consumer products** serving millions of users;
- Excellent communication, problem-solving, and ownership mindset;
- **Nice to have**
- Knowledge or experience in Safety, Privacy, or Security domains (fraud detection, spam control, account protection);
- Experience addressing user risks in social or OTT platforms (fake identity, phishing, or abuse).

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