Expert, IT Operations
2 weeks ago
2 Jul 2025
**Expert, IT Operations (40001119)**:
- Category: Technology Division
- Job Type:
- Facility: Technology
**Job Purpose**:
The Operation Expert is responsible for providing expert knowledge in his/her domain when participate in IT projects; proactively and immediately responses to system incidents in his/her expertise domain; managing incidents, problems, and ensuring respective units properly resolve issues so incidents are not repeating; constantly reviewing and proposing solutions to enhance the bank's existing operation processes and tools.
**Key Accountabilities (1)**:
- Main work:
- Collaborate with the appropriate departments to deeply understand the systems, as a basis for the efficient and stable operation of services.
- Analyze and propose improvements upon technology và standards across the oganization.
- Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
- Provide advice, trainings, and supports to people in operation functions.
- Participate as a key member of the incident response team to directly drive incident/problem fixing progress and also responsible for analyzing and concluding the root cause of the incidents và problem; define và implement the solutions to recover the services quickly and prevent them from repeating.
- Creatively and independently provide resolutions to techincal problems in a productivity và quality of service manner.
- Monitor và report out the compliance of the operation activities in real-life.
- Report periodically to the Director of Infrastucture Services Excellent Center.
**Key Accountabilities (2)**:
- Risk management and compliance:
- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.
**Key Accountabilities (3)**:
- Human resource management:
- Personal Development Plan.
- Training / Coaching / Supervising team members to strictly comply with the standards and procedures of the bank.
**Key Relationships - Direct Manager**:
Director of Infrastructure Services Excellent
**Key Relationships - Direct Reports**:
Offices and employees
**Key Relationships - Internal Stakeholders**:
Departments in ITO
**Key Relationships - External Stakeholders**:
Service Provider Partner
**Success Profile - Qualification and Experiences**:
- Qualifications
- Graduated from university majoring in IT or electronics and telecommunications, business administration, finance and banking
Work Experience
- Have worked in the IT field for at least 8 years
- At least 8 years of experience in IT operation và development or in large organizations, especially banks
Foreign language
- English, according to TCB's regulations in each period
Other requirements
- International Certificate of System
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