Expert, Operational Service Quality Improvement

4 days ago

Hà Nội, Vietnam Techcombank Full time

28 Feb 2025

**Expert, Operational Service Quality Improvement**:

- Category: Operations Division
- Job Type:

- Facility: Customer Services

**Job Purpose**:
The Expert/Senior Expert in Operational Service Quality Improvement will be responsible for enhancing our operational processes, managing risks, ensuring compliance, and driving continuous improvement initiatives. This role requires a strategic thinker with strong analytical skills, problem-solving abilities, and a deep understanding of quality management models and process improvement methodologies.

**Key Accountabilities (1)**:
Operational Process Improvement
- Lead and manage operational process improvement projects to enhance efficiency and effectiveness.
- Develop and implement risk management strategies to mitigate operational risks.
- Ensure compliance with relevant regulations and standards.
- Conduct thorough analysis of current processes and identify areas for improvement.
- Utilize quality management models and process improvement methodologies to drive continuous improvement.
- Collaborate with cross-functional teams to implement and monitor improvement initiatives.
- Provide training and support to other function teams on quality improvement practices.
- Prepare and present reports on quality improvement activities and outcomes.
- Maintain up-to-date knowledge of industry best practices and emerging trends.

**Success Profile - Qualification and Experiences**:

- Bachelor's degree in business administration, Quality Management, or a related field. Advanced degree preferred.
- Proven experience in operational process improvement, risk management, and compliance.
- Strong critical thinking, logical thinking, and problem-solving skills.
- In-depth knowledge of quality management models and process improvement methodologies (e.g., Six Sigma, Lean).
- Stakeholder management
- Excellent English communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Strong organizational and project management skills.
- Proficiency in relevant software and tools.

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