Account Manager

1 week ago


Ho Chi Minh City, Vietnam DSM-Firmenich Full time

**Job title** - Account Manager

**Location** - Ho Chi Minh City, Vietnam

**Job model **- Hybrid

Join dsm-firmenich as an Account Manager and spearhead our strategic account strategies in Vietnam. With a focus on dairy, leverage advanced fermentation and enzyme technology to drive innovation and customer success. This role is your opportunity to build sustainable relationships, implement key projects, and contribute to our global presence with local expertise. Ideal for self-motivated individuals with a background in food science or dairy technology, ready to travel and shape a successful career in a company leading with functional and natural ingredient solutions.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

**Your key responsibilities**
- Develop and execute strategic account plans for key dairy accounts in Vietnam, ensuring alignment with company goals and financial targets.
- Monitor performance indicators and adjust tactics as needed to achieve sales and customer relationship objectives.
- Build and maintain sustainable relationships across different levels within customer organizations to support long-term business growth.
- Analyze market trends, competitor activities, and customer needs to inform strategic decisions and product development.
- Manage and resolve technical queries and complaints from strategic key accounts, ensuring high levels of customer satisfaction and loyalty.

**We bring**
- A space to grow by encouraging and supporting curiosity and an open mindset.
- A culture that prioritizes safety and well-being, both physically and mentally.
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
- A firm belief that working together with our customers is the key to achieving great things.
- An eagerness to be one team and learn from each other to bring progress to life and create a better future.
- A supportive environment where you’re empowered to grow and share your ideas.

**You bring**
- Bachelors or Masters degree in Food Science or Dairy Technology
- With at least 5 years of relevant experience in sales
- Knowledge of food and dairy industry in Vietnam and history of working in the Vietnam Food Industry
- Knowledge of ingredients and solutions including starter cultures and enzymes, nutritional ingredients, hydrocolloids and flavours
- Previous experience in technical or ingredient sales for cultures and enzymes is essential or previously having worked for a dairy manufacturer in a technical capacity
- Location: Unit 03A, 15th Floor, mPlaza Saigon, 39 Le Duan, Dist. 1, HCMC

**Equal opportunities commitment**

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

**About dsm-firmenich**

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.


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