Program Operations Head

**Job Announcement: Program Operations Head**

The vacancy will be closed when filled

Habitat for Humanity International was founded in United States in 1976. Habitat now works in 1,400 communities across the U.S. and in nearly 70 countries and has helped 6.8 million people achieve strength, stability, and independence through safe, decent, and affordable shelter.

Habitat for Humanity Vietnam has been working in Vietnam since 2001. For 21 years, Habitat Vietnam has been delivering holistic and integrated housing approaches to Vietnamese people, especially vulnerable groups by supporting and empowering communities to take ownership in improving their living conditions and settlements. Habitat Vietnam has served nearly 61,000 families (over 250,000 people) through housing and support services, housing micro-finance managed through local partners, disaster risk reduction, response and post-disaster recovery, climate change adaptation, water and sanitation and volunteer mobilization and engagement and over 250,000 people through integrated capacity building.

**Our vision**:A world where everyone has a decent place to live

**Our mission**: Seeking to put God’s love into action Habitat for Humanity brings people together to build homes, communities, and hope.

**Our core values**: Humility, Courage, and Accountability

**Reports to**:
National Director

**Supervise**:
Program Managers

**Work Location**:
Hanoi or HCMC Office, Vietnam

**JOB SUMMARY**

The Head of Program Operations is responsible for supervising the smooth operations of Habitat for Humanity Vietnam programs. S/he shall ensure (i) programs, projects, and efforts across the three regions are convened, aligned, and consolidated; (ii) alignment of the country program with the Habitat mission as well as Habitat Vietnam strategy; (iii) program quality and effectiveness; (iv) compliance of the country program with applicable Habitat, donor, partner and government policies and requirements; (v) develop and update program policies, procedures, and guidelines.

Under the guidance of the National Director, the Head of Program Operations will contribute to the growth of the country program and effectively identify and develop appropriate strategic and operational goals/objectives and business models for the design and implementation of short and long-range plans that are founded on people-centered, partnership-driven housing ecosystem approach.

**KEY RESPONSIBILITIES**

**1. **Mission and strategy alignment**
- Develop, implement, ensure quality, monitor country strategy and operational plans, the annual operating plan and budget that meet the commitments to partners and Habitat Vietnam’s strategic business plan and reach significant housing impact in the context of Vietnam

**2. **Multi-stakeholder partnership development: with government authorities, development peers, private sector, and others**
- Network and maintain effective strategic relationships with the authorities and relevant governing bodies, development organizations and other key actors
- Stay abreast of changes in relevant governmental policies and regulations. Provide analysis of its impact to HFHV’s operations together with solutions.
- Work with governmental partners to advocate for changes in governmental housing policies and programs, and to resolve challenges in program/projects’ operations.

**3. **Program quality and effectiveness**
- Review and ensure the relevance, coherence, and likely sustainability and scalability of proposed projects and initiatives.
- Encourage innovation in the design of interventions, partnerships, technology, or way of doing things.
- Ensure lessons learned are incorporated into project variations for improvement and new programs/projects.
- Ensure efficient and effective program implementation through regular communication with MEAL and program staff as well as with external stakeholders.
- Develop and drive proactive and continuous quality improvement systems and processes.
- Ensure lessons and program experience are documented, applied, and shared the wider constituency.

**4. **Compliance**
- Review and ensure compliance of projects and initiatives to Habitat for Humanity International, donor, partner and government policies and requirements.
- Promote continuous learning of these compliance requirements.
- Work collaboratively with finance lead to ensure projects’ budgetary requisites are met and effectively stewarded.

**5. **Growth of country program**
- Lead the program team’s collaboration with finance, RD&C, PD-MEAL, and HR in the co-creation of fundable projects and initiatives.
- Identify potential partners for Habitat Vietnam
- Identify and evaluate the risks associated with program activities and take appropriate action to control the risks. Proactively raise concerns to the National Director as needed.

**6. **Advocacy**
- Lead the program team in adapting the Habitat global or Mekong Hub advocacy campaign to the context of V