Customer Service Assistant Manager

5 days ago

Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

Logistics Environment working experience
- Customer Service, Operation experience
- Management skill

**Roles & Responsibilities**
- Actively participate in implementation or Business Review with Existing or New customers

to deliver Operational Excellence assurance and drive business growth/success.
- Continuously identify service gaps and review KPIs, make recommendations, and

implement solutions to enhance customer satisfaction.
- Actively engage of local vendors/suppliers/stakeholders to seek for solutions or value add

to Customers. Including BCP in times of crisis.
- Develop and drive Vendor Logistics Program with the aim to grow local Revenue
- Periodic review of Volume trend, Productivity, Headcount to prepare for potential surge and ensure sufficient resources deployed in areas that are impacted.
- Actively engage with internal stakeholders (Operations, Service Quality, Finance, IT etc.) on Process improvements/innovation.
- Periodic gathering of data and feedback from vendors and customers on volume projections to prepare warehouse and team for potential surge in volumes and ensure sufficient resources deployed in areas that are impacted.
- Conduct regular visits to existing customers/vendors to build Sales-Vendors’ Logistics Program to increase overall company’s bottom line
- Conduct periodic meetings with Account team to review customers’ requirements, feedback, KPI, and improvement opportunities.
- Establish a culture of service excellence, flexibility, continuous improvement and cost consciousness
- Shape L&D, Succession Plans, Policy changes for a Sustainable organization
- Other assignments

**Requirements**:

- Having a minimum 8 - 10 years working experience in the logistics industry and proven

track record in Customer Service/Operations with at least 6 years’ experience of people managing
- In depth knowledge and experience of local Carrier, Forwarder, CFS and Documentation procedures and International Supply Chain flows.
- In depth knowledge local (Vietnam) regulatory, regional practices, cultural differences.
- Track record in managing large accounts (complex business rules) and engaging MNC

stakeholders
- Highly data-driven and process-minded leader
- Able to articulate complex supply chain topics, meaningfully engage senior stakeholders and seek solutions in an ambiguous environment.
- Able to leverage technology or mobilize suitable stakeholders to implement solutions.
- Cross functional experience is highly preferred.
- International work experience is advantageous.

562521

  • Assistant Customer Service Manager

    7 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam L'Oréal Full time ₫1,500,000 - ₫3,000,000 per year

    The Opportunity:We are seeking a highly organized and detail-oriented Customer Care Assistant Manager to join our Supply Chain team for an18-month contract. This role is central to our order control and management processes, ensuring seamless operations from order processing to customer delivery and comprehensive stock in trade analysis. You will play a...

  • Assistant Customer Service Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Headhunter VietNam HRchannels Full time $12,000 per year

    Mô tả công việc:(Mức lương: triệu VNĐ)Our client is a logistics foreign-invested company, now looking for a Assistant Customer Service Manager (Paper,$1200, ID19449)Supervise daily Customer Service operations to ensure smooth workflow and high service quality.Lead and support the CS team to achieve KPIs and maintain on-time, in-full service to...

  • Customer Service Assistant

    5 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam MA Hospitality Group Full time $40,000 - $60,000 per year

    Location: Ho Chi Minh City, VietnamEmployment Type: Full-time, On-siteWorking Hours: 3PM-11PMSalary Range: 8M-11M + Commission1. Company DescriptionMA Hospitality Groupis a Luxury Travel & Lifestyle Management company specializing in exclusive travel destinations and high-profile events. We deliver exceptional experiences across corporate events,...

  • Customer Service Assistant

    3 days ago

    Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **RESPONSIBILITIES** - Overall in-charge for maintaining and monitoring VIP member database including upgrades, campaigns i.e., Birthday Journey, VIP rewards e.g., vouchers and gifts, and other future VIP-related activities. - Receive and assist all VIP members visiting the VIP Lounge in a professional, courteous, and energetic manner. Also serving as the...

  • Customer Service Assistant

    2 weeks ago

    Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **POSITION OVERVIEW** **RESPONSIBILITIES** - Overall in-charge for maintaining and monitoring VIP member database including upgrades, campaigns i.e., Birthday Journey, VIP rewards e.g., vouchers and gifts, and other future VIP-related activities. - Receive and assist all VIP members visiting the VIP Lounge in a professional, courteous, and energetic manner....

  • Clinic Assistant Customer Service

    1 week ago

    Ho Chi Minh City, Vietnam Maple Healthcare Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Introduction: Main duties: - Greetings and welcoming patients, managing appointment schedules, providing general information to patients regarding Chiropractic and Wellness. - Maintains patient accounts by obtaining, recording, and updating personal and financial information. - Must exercise utmost...

  • Customer Service Assistant

    14 hours ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Mouser Electronics Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Provides the highest level of customer service. Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required. - Researches and expedites customer requests. Monitors and ensures delivery date and...

  • Customer Service Manager

    1 week ago

    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    Big foreign firm - International working environment - Attractive salary package **ROLES AND RESPONSIBILITIES** - Provides leadership to Customer Service Department by achieving operational efficiency, to reach excellent customer satisfaction, and generating service business at a reasonable cost. - Responsible in the overall management of a national service...

  • Customer Service

    7 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Capella Gallery Hall Full time ₫2,500,000 - ₫7,500,000 per year

    Company DescriptionCapella Holdings is a dynamic business group specializing in premium event services, hospitality, and lifestyle experiences. With a portfolio of distinctive brands such as Capella Gallery Hall, Riverside Palace, Chloe Gallery, and others, we are committed to delivering excellence in customer experience and setting new standards in...

  • Customer Service

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Giantsage Full time ₫5,000,000 - ₫15,000,000 per year

    About the RoleWe are looking for a Customer Service Specialist with experience in handling customer concerns related to electronic products. The ideal candidate must be able to communicate in Chinese and be passionate about delivering excellent customer experiences.Job Responsibilities:Manage buyer communications, accurately respond to customer inquiries and...