Customer Service Assistant

3 days ago

Ho Chi Minh City, Vietnam Công Ty TNHH Mouser Electronics Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Provides the highest level of customer service. Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required.
- Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements. Verifies customer requests are processed correctly. Provides price and delivery quotes to customer within company specified deadlines.
- Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
- Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources.
- Supports local Customer Service teams, and provides support for other teams when needed.
- Provides Chat support as required, local language plus other required languages.
- Other duties as assigned.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th Payment
Health Care Plan
Work-life balance

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
QUALIFICATIONS

EDUCATION & EXPERIENCE

Basic education equivalent to College Graduated and at least 2 years of working experience.

SKILLS & CERTIFICATIONS
- Ability and desire to provide excellent customer service
- Desire, ability and personality to deal directly with customers to carry out all correspondences in a courteous manner
- Exhibits the potential to advance to other positions
- Proficient typing, math and writing skills
- PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook and other software
- Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen
- Able and willing to use our telephone headsets
- Professional verbal and written communication skills in Japanese (N2 or above) and local language (minimum), including in a telephone environment. Basic English communication is required

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Trung cấp - Nghề
Không yêu cầu

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