Clinic Assistant Customer Service

1 week ago

Ho Chi Minh City, Vietnam Maple Healthcare Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Introduction:
Main duties:

- Greetings and welcoming patients, managing appointment schedules, providing general information to patients regarding Chiropractic and Wellness.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Must exercise utmost diplomacy to provide excellent customer service for patients; Practices confidentiality and privacy protocols in accordance to Clinic policies.
- Performing designated cashier and closing reports in the computer system: Issue daily invoices, managing cash float, credit card payment...
- Preparing paperwork and supporting claims for patient with insurance for direct and non-direct billing.
- Assist Chiropractors, therapists, nurses in communicating with Vietnamese patients.
- Translate document from English to Vietnamese.
- Co-ordinate patient flows to assure the smooth transfer between Doctor’s room and other departments.
- Maintain patient satisfaction by addressing patients’ feedback, clarifying their concerns and inquiries.
- Expand other service at clinic to all patients.
- Other task if needed or required by manager.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
**Benefits**:

- Medical benefits, paid annual leave.
- Associate and Family member discount treatment at Maple Group.
- Team-building, year-end party, and other advantages will be discussed in the interview.
- To be working in a dynamic and professional international environment.
- To participate in co-branding sponsored events/activities.
- To upgrade English skills, communication skill and enhance problem solving skill in urgent situations

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Skills and Qualifications:

- High fluency in spoken and written English.
- Professional demeanor and the ability to exercise courtesy and maintain gracious manner with all patients.
- Hard-working and attentive attitude.
- Multi-tasks execution ability.
- Willing to learn more about medical terms.
- Be positive and can-do attitude

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Trung cấp - Nghề
Dưới 1 năm

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