Technical Support Engineer

3 days ago

Ho Chi Minh City, Vietnam Công ty TNHH PAL TECH Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Performs general maintenance, backup/restore, and remedial repair on all IT related assets.
- Triage support cases, making sure to record, track, and resolve each technical issue efficiently and proactively.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Publish resolution or technical documentation in the Knowledge Base for continuous education and prevention.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
**Benefits**:

- Attractive compensation, regular assessments, and salary reviews;
- 13th-month salary, annual bonus, and performance bonus;
- 20 days annual leave;
- 100% salary during the probation period;
- 100% social insurance, premium healthcare insurance, and annual routine check-up;
- Unlimited access to a selection of food and beverages;
- Special celebrations on 8/3, Father's day, 20/10, Christmas, Tet holiday, etc.;
- Company activities: annual teambuilding, New Year party, quarterly company party, weekly fruits day, monthly birthday, etc.;
- Sports activities: badminton, football, bowling, cycling, etc.;
- In-house acoustic music band.
- Cinema days with blockbuster movies.

Projects & Team:

- International working environment with a young, friendly, dynamic team, and creative;
- Flat organizational structure;
- ISO/IEC 27001:2013 Information Security Management Standards;
- The company sponsors overseas in-class training and online training courses.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Skill requirements
- Core knowledge in Desktop, Windows Server (Domain Controller, GPO), Linux, and Web Technologies (HTTP, Nginx/Apache, Web/DB Server)
- Strong Experience in technical troubleshooting (eg. Logs/Alert Analysis, Information Gathering, Reproduce Issue, Issue Identification/Categorization)
- Strong customer-focus with user-oriented skill, able to clearly articulate technical issues to both technical and non-technical audiences, and explain their impact on business.
- Familiarity with ticketing and collaboration tools such as Jira, Redmine, and Wiki.
- Knowledge of logging/monitoring environments (eg. Elastic Stack, InfluxDB, Grafana) is a plus..
- Strong interpersonal and communications skills, both oral and written.
- Able to work in a dynamic and ever-changing industry.
- A self-initiated and pro-active team player who can work with mínimal supervision.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Cứng,IT Support,Phần Cứng Máy Tính/Điện Thoại

Đại Học
Dưới 1 năm

  • Technical Support Engineer

    1 day ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Viec Oi client Full time

    Thông tin tuyển dụngVị tríNhân viên - Hạn nộp20/12/2025 - Số lượng cần tuyển1 người - Giới tínhKhông yêu cầu - Kinh nghiệmTừ 1 đến 2 năm - Bằng cấpCao đẳng - Nơi làm việcTPHCM - Lĩnh vựcKiến trúc/ Thiết kế - Kỹ sư (Engineer)Mô tả công việcJob description Reviews issues and...

  • Technical Support Engineer

    24 hours ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    iTechWX Vietnam *** - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 12 hours ago- Skills: - MySQL C++ **Job description**: **Technical support engineer (IT background)** **About us**: - iTechwx was newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. Our office is located in Binh Thanh...

  • Technical Support Engineer

    3 days ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Engineer (IT Support) - Night Shift**: iTechWX Vietnam - Ứng Tuyển IT Support English Fresher Accepted - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 6 giờ trước **Mô Tả Công Việc**: The Technical Support Engineer’s primary...

  • Technical Support Engineer

    1 week ago

    Ho Chi Minh City, Vietnam PAL TECH Full time

    **Technical Support Engineer**: PAL TECH - Ứng Tuyển IT Support Cloud - Đăng nhập để xem mức lương - 20 Sông Thao, Tan Binh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 4 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Very attractive salary package - 13th - month salary and performance bonus - Overseas training **Mô Tả...

  • Technical Support Engineer

    2 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **ITECHWX VIETNAM** **TECHNICAL SUPPORT ENGINEER- O365 COMMERCIAL** **Responsibilities**: The support engineer is responsible for providing technical support to O365 customers around the globe. In the meantime, support engineer will also help customer solve billing issues or answer billing related questions. The support engineer is a critical role in the...

  • Technical Support Engineer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam TalentMatch - Người tìm việc, Việc tìm người Full time ₫10,000,000 - ₫20,000,000 per year

    YOU WILL:You will:● Reviews issues and contacts customers to understand issues.● Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., eventlogs, and performance traces) to help resolve customer issues.● Resolves or escalates multiple and varied customer issues. Documents technical work and...

  • Technical Support Engineer

    1 week ago

    Ho Chi Minh City, Vietnam PAL TECH Full time

    **Technical Support Engineer**: PAL TECH - Ứng Tuyển IT Support Cloud - Đăng nhập để xem mức lương - 20 Sông Thao, Tan Binh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 2 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Very attractive salary package & performance bonus - 20 days annual leaves - Full legal package and 100%...

  • Technical Support Engineer

    5 days ago

    Ho Chi Minh City, Vietnam Dell Technologies Full time

    Job Posting Technical Support Engineer Join us as a Technical Support Engineer on our Product Services team in [Bayan Lepas, Penang] to do the best work of your career and make a profound social impact. What you’ll achieve - As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable...

  • Technical Support Engineer

    24 hours ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: 18 - 27 triệu VNĐ) - Reviews issues and contacts customers to understand issues. Ensure customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. - Resolves or escalates multiple and varied customer...

  • Senior IT Technical Support Engineer

    2 weeks ago

    Ho Chi Minh City, Vietnam KMS Technology Full time

    Company Description Established in 2009, KMS Technology is a U.S.based engineering and services company with development centers in Vietnam. KMS Technology is trusted by international clients for the superior quality of products and expertise of Vietnamese engineers. KMS builds and successfully launches its own software companies through its internal...