E-key Account Manager

2 days ago

Thành phố Hồ Chí Minh, Vietnam l'Oréal Full time

Hello, we’re L’Oréal.
We're not just building brands; we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading—this might be the opportunity you’ve been searching for.
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- A Day in the Life
As an E-Key Account Manager, you’ll be at the forefront of driving the online success of L'Oréal Professionnel and Kérastase on social commerce platforms like TikTok Shop. Reporting to the E-Commerce Lead, you’ll play a pivotal role in planning and executing key account strategies while managing affiliate campaigns to deliver business growth.
**Here’s what you’ll be working on**:
Key Account Planning (70%)
- Develop and execute robust monthly and yearly plans to achieve sales performance, channel investment, and P&L targets.
- Build and manage online business and promotional strategies across social commerce channels to maximize revenue and customer engagement.
- Collaborate with E-Marketing and Brand teams to ensure a seamless online brand presence through media strategy, merchandising, and online activities.
- Partner with operations teams to ensure exceptional delivery and after-sales service across platforms.
- Leverage customer data to enhance understanding of the consumer path to purchase and inform strategic decisions.

Affiliate Management (30%)
- Design and implement affiliate models that align with brand strategy, focusing on advocacy and conversion across channels.
- Build and maintain strong relationships with partners, agencies, and MCNs to ensure synergy between brand activities and affiliate campaigns.
- Track and optimize affiliate reach and performance to meet KPIs, including revenue, traffic, and conversion rates.
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- We Are Looking For
**You’ll thrive in this role if you have**:

- E-Commerce Expertise: At least 3 years of experience in e-commerce, with a strong understanding of platforms like TikTok Shop and affiliate management.
- Strategic Mindset: A business-driven approach to drive sales growth and achieve targets.
- Collaboration Skills: Strong teamwork abilities and excellent communication skills to work across diverse teams.
- Proactive Attitude: Independent, self-motivated, and highly responsible.
- Digital Savvy: A passion for digital innovation and staying ahead of e-commerce trends.
- Language Skills: Proficiency in English communication.
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- What’s In It For You
- A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks).
- Real responsibility from day one—there’s no sitting on the sidelines at L’Oréal.
- An environment where people of every ethnicity, social background, age, religion, gender, and sexual orientation, as well as people with disabilities, are accepted, can speak up, will thrive, and are celebrated
- A place where you can contribute to something bigger Many of our brands have societal/environmental causes to make a concrete difference.
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- Who We Are
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

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