Operation Manager

4 days ago

Ho Chi Minh City, Vietnam Headhunt Vietnam Full time

**Responsibilities**:

- Support the daily clinical and non-clinical operations of the office by enforcing

office policies and protocols and overseeing the delivery of quality dental care
- Train in all clinical and administrative departments as to provide coverage and

training of staff for any position as needed, including but not limited to sterilization,
hygiene assisting, insurance verification, accounts receivable, call center, check-in,
check-out, etc.
- Monitor patient satisfaction; Act with urgency to resolve any quality control issues

in accordance with the patients’ needs, company policies, and regulated standards,
offering feedback to the team as necessary
- Ensure staff is proactively educating patients and parents on the importance of their oral health and recommended treatment to increase awareness and case acceptance rates
- Streamline operational procedures and implement solutions to increase efficiency
- Manage the blocking/unblocking of the schedule to reflect scheduling needs and maximize productivity
- Manage unscheduled treatment reports to ensure timely follow up with patients
- Create challenges/incentives to encourage and motivate your team
- Ensure production goals are met daily
- Maintain the appearance and functionality of the office
- Take initiative to troubleshoot and complete minor repairs on dental equipment
- Follow up on the resolution of any item(s) submitted for repair or replacement
- Monitor supply inventory and ordering as needed
- Coordinate staff coverage within the office
- Oversee day-to-day employee relations, performance, and productivity
- Ensure appropriate resources, support, and training materials are available
- Conduct periodic meetings to reconnect with staff and complete yearly reviews
- Discipline insubordinate staff in coordination with human resources and follow

protocol to submit documentation
- All other duties as assigned

**Qualifications**:

- At least 3-5 years of dental office management experience is preferred
- Knowledge of dental terminology and dental office procedures is required
- Strong leadership, customer service, and organizational skills
- Ability to solve problems, provide immediate solutions, and make sound decisions

independently
- Strong attention-to-detail and sense of urgency

**Salary**: 50,000,000₫ - 80,000,000₫ per month

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