Customer Service Staff

2 days ago

Hanoi, Vietnam ICONIC Co,.Ltd. Full time

**Job description**:

- Receiving customers’ & agents’ inquiries and sending quotations (Air/Sea Export) to customers, agents.
- Smooth handling all nominated sea/air export shipment as per company’s standard operating procedure.
- Issuance all relating documents including Booking Note, Invoice, Packing List, Shipping - Advice (export), Debit Note, Job Costing.
- Issue PO to Supplier base on Customer demands.
- Follow-up on export shipments until shipment completed.
- Control Warehouse (FG, NG).
- Provide monthly Forecast to Suppliers.
- Maintain good customer service relationship with customers.
- Find and negotiate with carriers and subcontractors to get best rates.
- Follow up and control subcontractors during handling door to door shipments (or others under other Terms).
- Make reports to Board of Director as requested.
- Other sales and service task assigned by management.

**Job requirements**:

- Female.
- University graduate with major in International Business Administration, Economics, Business English or relevant fields.
- Understanding clearly procedures for ocean, air export and import shipment.
- Have at least 1 year of experience in the same position (working for Japanese company is prefer).
- Good skills in using Microsoft Office (Word, Power point, Excel ).
- Proficient in English skill.
- Strong customer service and problem-solving skills.
- **Benefit**:

- Bonus at the end of the contract (if staff can work until the end of contract and have no big mistake): ~10,000,000 VND.
- Phone allowance.
- 15 days sick paid leave/ year.
- 12 days annual leave/ year.
- Insurance from 1 st working month with full salary.
- UIC insurance package.
- Join annual party and company trip.
- Annual health checkup.
- Childbirth Allowance/ Funeral Allowance/ Wedding Allowance.

**Job workplaces**:

- Hà Nội - Việt Nam

**Job level**:

- Nhân viên

**Job language**:

- Tiếng Anh

**Job industry**:

- Bán hàng & Phát triển/Quản lý kinh doanh

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