Customer Service Manager

1 week ago

Hanoi Capital Region, Vietnam ITL Careers Full time ₫6,000,000 - ₫12,000,000 per year

Purpose & Scope:

  • Providing outstanding customer service to key Accounts.
  • Leading and motivating the customer service department to increase customer satisfaction.

Responsibilities:

  • Lead the Customer service team for Sea freight – Key Account
  • Liaise with customers on the standard operating procedures
  • Prepare and manage customer key operation performance reports
  • Promptly handle customers / team escalations
  • To implement corrective actions and preventive measures for immediate service recovery
  • To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
  • Review the profit & loss of each shipment
  • Review & approve changes of work processes before escalation to line Manager
  • Conduct recruitment exercise for officer / executive position when needed
  • Provide related training to new staff assign to the team
  • Joint customer visit to resolved operations issue when necessary

Requirements:

  • Bachelor's degree or higher in Economics, Commerce, Languages, Business Administration, or other relevant majors.
  • Min. 10 years – experience in freight forwarding with sea freight operation
  • Possess excellence communication and interpersonal skill.
  • Pleasant personality and a good team player
  • DGR trained will be an advantage
  • Good command of English : Business Level
  • Good Computer skills (MS Office) : Word, Excel, Power point

Contact:

Please foward your resume to email at: - [Full name - Position]

Or contact me for more information: Mr. Tu

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