IT Support Analyst

2 weeks ago


Hanoi, Vietnam Handshakes by DC Frontiers Full time

**Handshakes **is an award-winning DataTech company. We enable our clients to make safer, more informed decisions by delivering meaningful insights, harnessed from reliable data.

Part of your responsibilities as an **IT Support Analyst **would include but would not be limited to:

- Conducting initial triage and analysis of reported problems, escalating complex issues to higher support levels when necessary
- Maintaining accurate documentation of support incidents, including issue details, troubleshooting steps, and resolutions in the knowledge base

As an **IT Support Analys**t, you would have the following qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field
- Strong analytical and problem-solving skills with the ability to diagnose and resolve issues effectively
- Excellent communication skills in English, both written and verbal, with the ability to explain technical concepts to non-technical users
- Solid understanding of ITIL framework and incident management processes

Fresh graduates who are technically inclined are encouraged to apply.

Pay: From 9,500,000₫ per month



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