At Your Services Agent

3 days ago

Bắc Ninh, Vietnam Marriott Bac Ninh Hotel Full time

At Your Services Agent - Nhân viên Tổng đài
**Hạn nộp**: 10/04/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
4
Nơi làm việc
Thành Phố Bắc Ninh - Bắc Ninh
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
05/03/2025 17:43
MÔ TẢ CÔNG VIỆC
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.
Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation. Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card authorization reports.
Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
Arrange transportation for guests/visitors.
Count and secure bank at beginning and end of shift.
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
QUYỀN LỢI ĐƯỢC HƯỞNG
Competitive salary & Service charge
12 annual leave days per year
05 working days per week - 2 days off per week
To be entitled to the prescribed insurance
Training and career development by MARRIOTT INTERNATIONAL.
Employee discount rates for Room and F&B at Marriott Hotel.
YÊU CẦU CÔNG VIỆC
At least one to two years experience at the same position.
Be able to relocate to Bac Ninh city.
YÊU CẦU HỒ SƠ

  • At Your Service Manager

    1 day ago

    Bắc Ninh, Vietnam Marriott International Full time

    **JOB SUMMARY** Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues...

  • At Your Service Manager

    2 weeks ago

    Bắc Ninh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25082933 **Job Category**Rooms & Guest Services Operations **Location**Bac Ninh Marriott Hotel, Tran Hung Dao Road and Han Thuyen Street, Bac Ninh, Viet Nam, Viet Nam, 220000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for the successful functioning of the...

  • Reservation Agent

    3 days ago

    Bắc Ninh, Vietnam Marriott Bac Ninh Hotel Full time

    **Hạn nộp**: 10/04/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 4 Nơi làm việc Thành Phố Bắc Ninh - Bắc Ninh Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Kinh doanh & tiếp thị Vị trí Nhân...

  • Service Engineer

    5 days ago

    Bắc Ninh, Vietnam ABB Full time

    **Service Engineer (Mandarin speaking)**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your...

  • Guest Services Agent

    3 days ago

    Bắc Ninh, Vietnam Marriott Bac Ninh Hotel Full time

    **Hạn nộp**: 10/04/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 4 Nơi làm việc Thành Phố Bắc Ninh - Bắc Ninh Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí Nhân viên Cập...

  • On-site Service Specialist

    1 day ago

    Bắc Ninh, Vietnam HITACHI ENERGY VIETNAM COMPANY LIMITED Full time

    **Description** **Your responsibilities**: - You will diagnose and resolve IT-related issues effectively and efficiently, ensure that computers are delivered in a 'ready-to-use' condition for IT users, provide ad-hoc training to users on common IT issues and guide them through self-service tools. - You will manage the physical stock of devices and...

  • Customer Service Representative

    3 days ago

    Bắc Ninh, Vietnam Micro Commercial Components (MCC) Full time

    **Your new job**: **Job Title** - Customer Service Representative - Vietnam - Department - Customer Service - Report To - Customer Service Representative Manager - Work mode - On-Site - Employment Type - Full-Time - Travel - 0% - 25% - Work Site Location - Bac Ninh Province, Vietnam - Job Objective: MCC has extensive experience in the manufacturing and...

  • Technical Service Technician

    7 days ago

    Bắc Ninh, Vietnam Sika Limited (Vietnam) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Overall responsibility: To carry out the day-to-day work in concrete lab and at site as requested by the Concrete Material Supervisor. Thực hiện các công việc hàng ngày trong phòng thí nghiệm bê tông và tại công trường theo yêu cầu của Giám sát Vật liệu Bê...

  • Wellness Agent

    3 days ago

    Bắc Ninh, Vietnam Marriott Bac Ninh Hotel Full time

    **Hạn nộp**: 07/04/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 4 Nơi làm việc Thành Phố Bắc Ninh - Bắc Ninh Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Khác Vị trí Nhân viên Cập nhật 06/03/2025...

  • Reservation Agent

    1 day ago

    Ninh Bình, Vietnam Pullman Ninh Bình Full time

    **Hạn nộp**: 30/10/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Thành Phố Ninh Bình - Ninh Bình Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Kinh doanh & tiếp thị Vị trí Nhân viên Cập...