Customer Service Representative

3 days ago

Bắc Ninh, Vietnam Micro Commercial Components (MCC) Full time

**Your new job**:
**Job Title**
- Customer Service Representative - Vietnam
- Department
- Customer Service
- Report To
- Customer Service Representative Manager
- Work mode
- On-Site
- Employment Type
- Full-Time
- Travel
- 0% - 25%
- Work Site Location
- Bac Ninh Province, Vietnam
- Job Objective: MCC has extensive experience in the manufacturing and delivery of high-quality semiconductors products, including extensive marketing and sales network throughout the world: China, Americas, EMEA, APAC.
We are looking for a Customer Service Representative in Vietnam, with at least 1-2 years experience in the Semiconductor or Logistics industry.

**Tips**: for travel /work site/ work mode/employment type section, just keep the option corresponding to this position.
- **
What you will do**:

- Responsibility
- Work tasks and content:
l Clarifies and fulfills customer requests/needs by presenting various selections of products and services providing pricing information as requested.
l Understands and responds to customer delivery needs by interfacing with internal personnel.
l Understands and supports established sales policies and procedures to provide proper and effective treatment to customers.
l Processes all paperwork for orders to include sales contracts, prints and related documentation.* FTZ -control documentation for routing guide internally to comply with shipping requirements.
l Resolves customer concerns in an expeditious and tactful manner.
l Keeps customers AR up to date and resolves any past due invoices or payment disputes.* Prepare for external audits as requested.

**- **What you will bring**:

- Education Background/ Major
- Bachelor's degree in any discipline
- Experience(Ideal)
- At least 1-2 years of work experience in the semiconductor or logistics industry.
- Knowledge(Ideal)
- l Knowledge of SAP HANA ERP system for customer order management.
l Experience in Supply Chain and Customer Service would be advantageous
l Experience in working within the Semiconductor industry would be advantageous.
l Knowledge of Model N system would be advantageous.
l Knowledge of FTZ process would be advantageous
- Abilities/Qualities
- l Proficient in using office software;
l Proficient in English listening, speaking, reading, and writing;
- Skills/Certifications
- l Proficient in project and personnel management, as well as interdepartmental coordination skills;
l Market and customer communication skills;

**- **Why Join MCC**:

- Compensation/Benefits
- l Be part of a forward-thinking team shaping the future of semiconductor technology
l Competitive compensation package, including bonuses
l Professional development opportunities and continuous learning
l Collaborative work environment with passionate colleagues

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