Customer Service Representative

**Date**:Jul 19, 2025 **Location**: Bac Ninh, VN **Company**:AkzoNobel **About AkzoNobel** Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let’s paint the future together. © 2024 Akzo Nobel N.V. All rights reserved. **Key Responsibilities**: - Response customers’ call: Receive all calls from customer; check needed information to reply to calls; contact with salesman for sales information. - Support Daily Sales Activities: Submit to high levels as “In control” for all approvals as BAP, coordinate with site team to get all needed information for customers, - Contact with team to send related documents. - Take orders and follow it up: issue SO and get approval. - Reply estimated delivery date for customer PO. - For new items: Get information from sales team to issue production code request and send to technical team. Follow up to end for getting new production code. - Consult related info to sales team to get final pricing; submit pricing for approval as BAP; Input pricing into system. - Issue SO and send to planning and logistics team. - Check production completion daily and feedback to Customers if needed. - For delayed items, check again with supply Chain team to get new dateline and communicate with sales team, issue letter if needed. - Open accounts and maintain customers’ information. - Follow up with OTIF delivery and contribute planning team control OTIF result. - Issue Sales Contract and follow up. - Optimize FG: control SO of big volume (>5T); control suitable SO issue - Reduce SLOB: control stock SO issue, push sales to sell SLOB items, support to sales all related information - Follow up SLOB caused by function monthly - Submit Sales Contract status report monthly. - Issue FOC, CO - ICD price advice - Make ICD Credit Note/ Debit Note - Monthly Commission Calculation for VTSC, Hop Nhat Agency - Control stock location transfer: STO U35D-U39D/ Billing for local ICD (inc. Raw) - Adjust SO quantities for delivery. - Follow up and push delivery to reach target monthly. - In charge ISO belongs to sales. - In charge CSAT/ROCK- In control belong to sales. - Follow up CRM complain to close cases soon. - Join pine line review with sales team to support business growth. - Immediately follow up price increase and input system for pricing control. - Lead changes and adapt positively to be implemented smoothly. - Fast learn any courses to improvement tasks. - Work-well with relative functions for focusing on business. - Follow up CRM opportunities to convert to actual sales. - Ad-hoc assigned by LM. **Experience**: - Experienced in commercial/ sales accounting, customer service - Proficiency in MS Office, accounting tasks (tax, excel, invoice,...) - Good English or Chinese - Communication skill/ Analysis skill - Can work in high pressures - Being a careful and hard-working person **Education**: - Graduated from University; referred in Business Administration/ Accounting major At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Requisition ID: 47986