Service Engineer

1 day ago

Bắc Ninh, Vietnam ABB Full time

**Service Engineer (Mandarin speaking)**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
Service Operations Manager

**Your role and responsibilities**:
In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility. The work model for the role is: #Hybrid. This role is contributing to the Robotics Business in Vietnam. Main stakeholders are customers, service managers, project engineers, and suppliers. You will be mainly accountable for: - Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points. - Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products. - Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities. - Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future. - Applies safety rules and safe practices as well as environmental responsibilities Reports unsafe practices and incidents.

**Qualifications for the role**:

- Bachelor’s degree in Robotics, Mechanical Engineering, Electrical Engineering, or a related field.
- Fluent in speaking Chinese language.
- Experience in the field service engineering domain, working as a field service engineer with ABB robotics products and technologies would be an advantage.
- You are passionate about problem-solving and customer service and you are innovative around process optimization and technical support.
- You hold current driver's licenses valid in Vietnam and appropriate work rights.

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