On-site Service Specialist

2 days ago

Bắc Ninh, Vietnam HITACHI ENERGY VIETNAM COMPANY LIMITED Full time

**Description**

**Your responsibilities**:

- You will diagnose and resolve IT-related issues effectively and efficiently, ensure that computers are delivered in a 'ready-to-use' condition for IT users, provide ad-hoc training to users on common IT issues and guide them through self-service tools.
- You will manage the physical stock of devices and accessories, including update in the Configuration Management Database (CMDB), conduct regular inventory checks for relevant hardware and coordinate logistics by utilizing local logistics providers to transport and relocate devices between locations.
- You will handle warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors, identify and report potential risks that could impact the quality of OSS services.
- You will support to end users, ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support, host and assist third-party technicians.
- You will perform routine check of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
- You will adhere to prescribed OSS governance, which involve participating in meetings and following the escalation process, among other responsibilities.
- You will follow OSS procedures as outlined in the runbook, standard Operating Procedures (SOPs) and knowledge articles.
- You will recommend equipment modifications or improvement to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable).
- You will support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable) and responsible for the setup and deployment of hardware of various types of software (when applicable).
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

**Your background**:

- Formal qualification in IT completed from an accredited university or college or completed an apprenticeship in the field of IT.
- Proactive and solution-oriented mind-set.
- Demonstrates an ability to work independently and is self-driven.
- Legal authorization to work in applied location is required.
- We will not sponsor individuals for employment visas now or in the future for this role.
- Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.

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