Business Relationships Executive

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're currently looking for a **Business Relationships Executive** on a full time, permanent basis. This position sits within the Education Relationships, Mainland Southeast Asia team, based in our **Hanoi office**.

**The job**

Reporting to the Education Relationships Lead, Mainland Southeast Asia, on a day to day basis, you'll be involved in the following:

- Manages an allocation of straightforward and/or lower value relationships, delivering against agreed KPIs and outcomes. Identifies and highlights higher value opportunities for BRM follow up
- Supports BRMs to deliver on follow up actions from partner meetings, working with appropriate teams as required
- Manages incoming queries and leads, allocating to a BRM for follow up or progressing as appropriate
- Supports with the preparation of proposals and pitches and delivers presentations as appropriate
- Supports BRMs to deliver a high quality customer experience by acting as a point of contact for partners.
- Working with the appropriate teams, provides guidance and support to partners on ACCA processes and products including accreditation
- Attends and represents ACCA at industry and sector events as required
- Coordinates and manages the successful delivery of face to face events as agreed, leveraging global content to support the achievement of market objectives
- Supports the BRMs in researching education partners, competitors and the market
- Monitors CRM activity and supports colleagues to ensure the team maintains usage and that records are up to date
- Prepares weekly/monthly and ad hoc reporting as required
- Carries out team administrative procedures for example purchase requisitions etc.
- Actively supports the wider work of the local market and contributes to the improvement of local procedures and systems

**The person**

We're looking for someone who:

- Has an excellent technical understanding of accounting, business and finance
- Has experience of working in an educational environment with a clear understanding of the levels at which each exam is set
- Has excellent interpersonal skills with the ability to build strong relationships with colleagues and external contacts including those working at partner level in accounting practice or professors in academia
- Exposure to business development and business-to-business relationship management, ideally in a professional service or education environment
- Some knowledge of business development frameworks, processes and techniques
- An interest in accountancy related issues - a finance background would be an advantage
- An interest in the education, skills & careers landscape
- Understanding of ACCA's qualification, products and services
- Effective interpersonal skills with the potential to build long term, high quality, trusted relationships with external contacts
- Confident communicator with good presentation skills, both written and oral
- Motivated, proactive and enthusiastic with the ability to work independently
- Structured and organised with the ability to plan and manage own workload.

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.