Customer Support Officer

6 days ago


Ho Chi Minh City, Vietnam Công Ty TNHH IPTP Networks Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Manage requests from internal and external clients and resolve them on the company system
- Understand customer issues and develop necessary actions across different teams to ensure optimal levels of customer satisfaction; escalate it to required departments if needed
- Handle request cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
- Conduct root-cause analysis for technical issues in coordination with other technical teams
- Maintain accurate customer documents and prepare reports for all issues and resolutions
- Develop insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes
- Assist to draft technical documents, manuals, resolution steps, training materials, and technical support FAQs

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 15 annual leave days
- Salary review annually
- Company summer trip and other team building activities held monthly and quarterly
- Social, health and unemployment Insurance following Government policy
- Year-end bonus
- Offices: can choose to work in HCM or Danang City

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Good command of written & verbal English (Business level)
- No required experience; having experience in general customer services is an advantage
- Good communication skills, customer-centric mindset, attention to details

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng

Trung cấp - Nghề
Dưới 5 năm



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