Account Manager

2 weeks ago

Ho Chi Minh City, Vietnam Microsoft Full time

In the new Era of AI, we have set out with the purpose of empowering our customers in SMC through the unique value of the Microsoft cloud in a digital-first organization that is aligned with partners. If you are a sales professional with a track record of delivering best-in-class digital engagement in fast growing customer segments, the SMC-Corporate Sales (SMC) organization is the place for you. You will be part of a global, digital-first organization that aligns with partners and supports a dedicated set of customers in achieving their business goals with the our unique value. You will also have the opportunity to collaborate with diverse and inclusive teams, prioritize your wellbeing, contribute to sustainability, and keep learning and growing. If you are customer obsessed and eager to create digital-first solutions, we invite you to explore this role and the value we deliver to our customers, partners, and each other, every day.

In the Era of AI our customers are engaging with Microsoft in a very different way as they accelerate their transformation and this is the place for you to accelerate your own AI journey and career through these new experiences.

The Account Executive facilitates Microsoft to better serve our SMC-Corporate managed clients to realize their potential and help them on their Digital Transformation journey. The Account Executive adds value by developing and maintaining strong customer relationships, including building relationships with executives at the Chief-level (CxO) and other Business and Technical Decision Makers within the customers’ organizations. The Account Executive must effectively leverage all the digital tools and processes available and orchestrate the other team members to address customer needs and requirements. Additionally, the Account Executive engages with Partners to find the best solution to address the customer's needs.

This opportunity will allow you to hone your solution sales and collaboration skills, and deepen your cloud and AI expertise. This role is flexible; you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Customer Engagement
- Central point maintaining strong customer relationships and advocates for customers within the organization/Microsoft.
- Surfaces customer organization structure to identify decision makers leveraging partners and v-teams.
- Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.
- Account Management
- Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.
- Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption,, through upsell, cosell motions, and renewal maximizing customer business outcomes and experience
- Understands and accelerates customer’s cloud strategy.
- Maintain Product, Solution and Industry Expertise
- Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrates a strong understanding of the customers' business strategy and the direction of the industry.
- Orchestration
- Orchestrates specialized resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities.
- Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey.

**Qualifications**:
**Required/Minimum Qualifications (RQs/MQs)**
- 6+ years of sales and negotiation experience with year-over-year growth
- OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 4+ years of sales and negotiation experience or related work or internship experience with year-over-year growth
- OR Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND 3+ years of sales and negotiation experience or related work.
- OR equivalent experience.

**Additional or Preferred Qualifications (PQs)**
- 8+ years of technology sales and negotiation experience with year-over-year growth
- OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AN

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