Room Service Staff

3 days ago

Hà Nội, Vietnam Sofitel Legend Metropole Hanoi Full time

**Hạn nộp**: 28/06/2025 Mức lương: 8 - 12 triệu
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Ẩm thực
Vị trí
Nhân viên
Cập nhật
29/04/2025 12:01
MÔ TẢ CÔNG VIỆC
**MAIN DUTIES**:
Administration
- None

Financial and Revenue Responsibilities
- Know the financial target (budget) of the outlet
- Is active and work hard to reach the budget

Training and Human Resources Management
- Attend all monthly trainings
- Maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and colleagues
- Is constantly well groomed as per the Sofitel Brand Standards

Guest Service Responsibilities
- Ensure full guest satisfaction at any time
- Develop customer loyalty and recognition
- Show special attentiveness and dedication to In House guests
- Handle and follow up on any guests complains in absence of the outlet Manager
- Report any complains / good or bad comments to the room service Supervisor or Manager in charge
- Work hard to satisfy any guest requests

Operational Responsibilities
- Ensure smooth and efficient service at any time
- Ensure high level of professionalism and friendliness towards the guests
- Report any special request to the supervisor or manager in charge
- Carry out the equipment with care
- Passionate for details
- Know and ensure full follow up on the Sofitel brand standards in the daily operations
- Ensure constant cleanliness of the service area and back office
- Follows all instructions given by outlet manager and supervisors
- Ensure tray and table set up as per given standards
- Ensure constant tidiness and cleanliness of the back office and pantries
- Fill up the DAILY ROOM SERVICE LOG
- Set up VIP amenities as per given standards and guidelines

Meetings to attend / lead
- None

Miscellaneous
- All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
- All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

QUYỀN LỢI ĐƯỢC HƯỞNG
Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.
Talent development through learning programs by Academy Accor.
Opportunity to grow within the property, the company and across the world
Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.
YÊU CẦU CÔNG VIỆC

**QUALIFICATIONS**:

- Minimum 3 years experience in the same position
- Excellent communication and interpersonal skills
- Strong in Microsoft Office suite
- Fluent in English and Vietnamese (spoken& written)

YÊU CẦU HỒ SƠ
- Ứng viên vui lòng nộp hồ sơ qua Hoteljob.vn

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