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Customer Service Chat Support

2 weeks ago

Ho Chi Minh City, Vietnam Jom Kerja! Full time

DUTIES AND RESPONSIBILITIES:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner by following to processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

**Work Location**: KL Sentral. (Company will provide hired applicant with legal documentation for relocating to Malaysia, flight ticket, early accomudation.

**Working hours**: Shift rotation (Morning, afternoon and night considering on the nature of the social media platform)

**Salary structure**: Basic + housing allowance + KPI + Shift allowance

**Job Types**: Contract, Full-time
Contract length: 12 months

**Salary**: 20,000,000₫ - 24,000,000₫ per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer service: 1 year (required)

Ability to Relocate:

- Ho Chi Minh City: Relocate with an employer provided relocation package (required)