Chat Support Representative
3 days ago
As a Chat Support Representative, you will be responsible for providing timely and accurate support to customers through online chat platforms. You will assist customers with inquiries, troubleshoot technical issues, and provide guidance on product usage or services. Your primary goal will be to ensure customer satisfaction by delivering excellent service and resolving their concerns efficiently.
Key Responsibilities:
- Identify customer needs and provide appropriate solutions or recommendations.
- Troubleshoot technical issues related to products or services and guide customers through problem-solving steps.
- Educate customers on product features, functionality, and usage to enhance their overall experience.
- Document customer interactions, including details of inquiries, comments, and actions taken, in the CRM system.
- Escalate complex issues to the appropriate department or senior team members for resolution.
- Maintain a high level of professionalism and empathy when interacting with customers.
- Follow company policies and procedures regarding customer communication and data privacy.
- Collaborate with other team members to share knowledge and best practices for improving customer support processes.
- Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction metrics.
**Salary**: 4,000₫ - 5,000₫ per month
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Chat Support
5 days ago
Ho Chi Minh City, Vietnam growthfn Full time**Job Overview**:We are seeking a motivated and customer-focused individual to join our team as a Chat Support Representative. In this role, you will be responsible for providing exceptional customer service through online chat, addressing inquiries, resolving issues, and ensuring a positive customer experience. **Responsibilities**: **Online Chat...
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Ho Chi Minh City, Vietnam Newtimes Development Ltd. - Vietnam Representative Office Full time**IT Global Business Support/ IT Application Support -SQL**: Newtimes Development Ltd. - Vietnam Representative Office - Ứng Tuyển System Admin SQL IT Support - Đăng nhập để xem mức lương - 9th Floor, Park IX Building 8 Phan Dinh Giot Street, Ward 2, Tan Binh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 40 phút trước **Mô Tả...
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Customer Experience Representative
2 weeks ago
Ho Chi Minh City, Vietnam Intrepid Group Full timeAbout Intrepid **Your Responsibilities** - Provide answer to customers inquiries and questions related to product information, promotions, discount vouchers, etc; - Assist customers to order, exchange, evaluate on e-commerce platforms such as Lazada, Shopee, Tiki, TikTok etc - Provide responses to ratings and/or reviews from customers - Record daily chat...
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Customer Service Representative
2 weeks ago
Ho Chi Minh City, Vietnam Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...
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Customer Service Representative
3 days ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Dev Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...
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Customer Service Representative
2 weeks ago
District , Ho Chi Minh City, Vietnam Telestar Full time ₫6,000,000 - ₫20,000,000 per yearI. REQUIREMENTSHigh-level English (speaking)1–2 years of experience as a Customer Service RepresentativePrior experience in B2B customer service is highly preferredAbility to work independently and make sound business decisions on a case-by-case basisPeople-person who enjoys helping and building strong client relationshipsStrong prioritization,...
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Ho Chi Minh City, Ho Chi Minh, Vietnam Grok Global Services Full time ₫1,500,000 - ₫3,000,000 per yearWe are seeking a talented, dedicated professional to be a Vietnam-based Regional Representative for the University of Wollongong (UOW). The role will be based in Ho Chi Minh City and will be fully dedicated to representing UOW.About University of Wollongong (UOW)The University of Wollongong (UOW) is a global leader in discovery and learning. Ranked the 14th...
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Ho Chi Minh City, Ho Chi Minh, Vietnam Grok Global Full time $30,000 - $60,000 per yearWe are seeking a talented, dedicated professional to be a Vietnam-based Recruitment Adviser for the University of Wollongong (UOW). The role will be based in Ho Chi Minh City and will be fully dedicated to representing UOW.About Grok Global ServicesFounded in 2005, Grok Global Services is a best-in-class provider of international engagement services for...
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Chat Support Agent
2 weeks ago
Ho Chi Minh City, Vietnam GrowthFn Full timeWork Location: Kuala Lumpur Sentral, Malaysia. Salary Max: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200 Permanent Job Headcounts: 23 Joining Date: ASAP *Requirements* - Bachelors Degree holder with a valid passport for the next 14 months. - Can work on a rotational shift 24/7 and on weekends and holidays. - Good English comms...
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Health Representative
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Pfizer Full time $60,000 - $120,000 per yearRole SummaryThe Pfizer Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative's role will be the introduction of a new & promoted medicines and innovative digital service...
