Tech Support

1 week ago

Thành phố Hồ Chí Minh, Vietnam CÔNG TY CỔ PHẦN AEQUITAS Full time

**Mô tả công việc**:
(Mức lương: Đến 30 triệu VNĐ)
Remote Job

Kinh nghiệm: Finance, Trading, L2 support, Python

**Responsibilities**:

- Research and identify solutions to software.
- Diagnose and troubleshoot technical issues.
- Diagnosing and identifying bugs.
- Speaking to employees to quickly get to the root of their problem.
- Providing timely and accurate employee feedback.
- Talking to employees through a series of actions to resolve a problem.
- Following up with employees to ensure the problem is resolved.

Providing support in the form of procedural documentation. Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Review Logs and understand the issue
- Monitoring alerts and Dashboards

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Salary up to 30 million.
Be able to work in a comfortable working environment.
The foreign working environment uses skills and English.

Being able to work in a youthful and dynamic environment, flexible time..

To participate in company activities.

Remote Job, WFH all day.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- BSc in Computer Science or related field.
- Prior experience in tech support, desktop support, or a similar role.
- A technical mindset with great attention to detail.
- Understanding of software quality assurance principles.
- Experience with software development lifecycle (SDLC) processes.
- Experience with service-oriented architecture (SOA).
- Proficiency in Windows/Linux/Mac OS.
- Experience in Logs Monitoring tools like Grafana
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication skills
- Understanding of web security standards and best practices.
- CRM knowledge will be a plus
- Experience with Tech Support on L1 and L2 level
- Able to review Logs and understand the issue
- Confident with SQL and writing database queries
- Keen to work with dashboards and alerts and how to respond to those on a timely manner
- Able to work under pressure when issues occur
- Basic understanding of JavaScript and python

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: IT Phần Cứng,IT Phần Mềm,IT Support,Quản Lý Dự Án (IT)

Trung cấp - Nghề
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