Regional Logistics Associate, Cross Border

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

Within Logistics+, the Cross Border Team is split into 3 main teams - Commercial, Logistics and Business Operations. This role lies within the Logistics Vertical in the Cross Border team, in particular looking after the Sea Freight/Trucking operations.

The Cross Border Logistics team’s objective is to build competitive logistics products and customized solutions to support various sales channels in winning deals and growing the business. As a local member of the Cross Border Logistics team, the incumbent will be working closely with Regional Cross Border Operations (Sea) Team and with our Sea Freight/Trucking logistics team for the sales channels. Aside, the incumbent is required to manage communications with vendors to ensure the products are adhered to the committed Service Level Agreements (SLA) and ongoing Operational recovery.

This role exists with a main objective of bridging the gap between the regional team and the local operations, to ensure operational stability and scalability. The role is expected to work with various stakeholders, from local operations team, to both local and regional commercial teams in ensuring a balance between the commercial needs and operational constraints.

**Responsibilities**:

- Monitor movement of ongoing shipments in each milestones/lanes
- Daily update of milestones from vendors in a timely manner on system, where available
- Systems adoption for BAU lanes
- Oversees overall operational performances of current solutions/products
- Management of L3 escalations, Ad-hoc, or Exceptions
- Responsible for SLA adherence (vendors/team)
- Work with the Operations manager to support the implementation when onboarding new vendors
- Maintain close relationships with local operations teams to ensure operational alignment and collaboratively enhance process efficiency
- Prepare documentation for new and existing lanes (receiving, recovery, BAU milestones), including new products/services
- Track and monitor ageing shipments and push vendors for outbound
- Monitor vendor loss and damage rates
- Main PIC for highlighting and resolving vendor loss/ damages
- Execute Freight Scheduling and communicate with vendors
- Responsible in providing operational requirements and input prior/during vendor onboarding and pilot process
- Responsible with monitoring vendor ops performances and key practices and resolve daily operation issues
- Able to bridge and streamline vendor practices against industry standards
- Perform vendor invoice validation in accordance with XB's consumption data and vendor's update
- L3 escalations - liaison with management (internal and external)
- Main PIC for communication with vendors for BAU lanes
- Ensure Vendor execution on instructions (consolidation/ vendor receiving/ destination addresses)
- To understand and update Operation Manager on the market insight, changing of CN customs regulation & policy
- Responsible for collating and presenting weekly/monthly performances on SLA adherence/Compliance/Billing accuracy to stakeholders
- Responsible for deliverable monthly Sea Freight & Trucking performance deck at lane level

**Requirements**:

- Minimum 1-2 years of logistics/cross-border experience, with a Bachelor’s Degree in any related field
- Detail oriented
- Excellent communication skills
- Strong analytical skills
- Working knowledge of Google Suite (Sheets, Slides and Docs)
- Self-starter attitude and able to work with mínimal supervision
- Fluent in written English and Vietnamese