Senior Performance Management Specialist
4 days ago
Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. - Be responsible for key performance indicators of Customer service (CS) Operations. - Be responsible for inbound customer contacts and follow backlogs movement. - Manage daily CS operations (BPO) and ensure their performance reaches the targets of productivity, accuracy, response times, resolution rates, and customer satisfaction scores. - Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency. - Manage & Monitor CS performance (OKRs, E2E flow performance, stakeholders performance) - Assist team leader in other tasks assigned. **Requirements**: - Minimum 4-5 years working in a fast-paced environment; preferably experience in e-commerce / tech-startup or relevant industries - Minimum of 2 years of proven experience in a relevant position which manages project >10 agents. - High level of critical thinking, attention to details & numerical skill to keep track of performance & generate reports to top management. - Strong presentation and interpersonal skills - High collaboration with all departments, open-minded & flexible align process with counterparts from other functions. - Excellent time management and organizational skills. - Good communications skill, fluent in speaking & writing English.
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Senior Product Specialist
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam Zalo Full timeHồ Chí Minh Full-time As a Senior Product Specialist for Video Ads Solutions at Adtima, you will lead the innovation, development, and optimization of cutting-edge video advertising products. You will combine market insight, product vision, and cross-functional collaboration to deliver impactful solutions that drive both client value and business...
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Senior User Acquisition Specialist
1 week ago
Thành phố Hồ Chí Minh, Vietnam VNG Full timeWe’re looking for a Senior User Acquisition (UA) Specialist to lead and optimize all performance marketing activities for the Chơi Ngay portal (both mobile and web). You will manage paid UA campaigns across key channels, experiment through A/B testing, and drive growth with a focus on ROAS (Return on Ad Spend). This role requires a sharp analytical...
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Senior Commercial Product Specialist
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam Zalo Full timeHồ Chí Minh Full-time Adtima is the strategic commercial partner of Zalo, specializes in providing digital marketing solutions for big corporations to engage with millions of Vietnamese users on Zalo ecosystems (Zalo, ZingMP3, BaoMoi, Znews). Our products and services ranged from Paid Ads, PR Content Marketing, Digital engagements, and CRM solutions. We...
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Senior Product Specialist
1 week ago
Thành phố Hồ Chí Minh, Vietnam Zalo Full timeHồ Chí Minh Full-time The opportunity is not only for experienced Product guys but also open for BAs/Developers who thirst for challenging yet rewarding achievements and ready to shift their careers to Product roles. As a Senior Product Specialist, you will be part of a cross-functional team to help innovate and execute product initiatives. The Senior...
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Digital Performance Specialist
6 days ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Artemis Digital Full time ₫60,000,000 - ₫180,000,000 per yearDigital Performance Specialist (Mid–Senior Level)Onsite | Fulltime | HCMARTEMIS DIGITAL | Floor 5, 55 Ho Hao Hon, Cau Ong Lanh Ward, HCMC.We are looking for a Digital Performance Specialist (Mid–Senior Level) with3+ years of experiencein planning, executing, and optimizing paid media campaigns across platforms like Google, Meta, TikTok, and LinkedIn....
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B2b Senior Product Specialist
1 week ago
Thành phố Hồ Chí Minh, Vietnam Zalo Full timeHồ Chí Minh Full-time As a Senior Product Specialist for Video Ads Solutions at Adtima, you will lead the innovation, development, and optimization of cutting-edge video advertising products. You will combine market insight, product vision, and cross-functional collaboration to deliver impactful solutions that drive both client value and business...
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Legal Senior Specialist
1 week ago
Thành phố Hồ Chí Minh, Vietnam ACS Việt Nam Full time**Công ty TNHH Thương Mại ACS Việt Nam**, thuộc tập đoàn AEON (Nhật Bản), chào mừng các ứng viên có kinh nghiệm về Pháp chế ứng tuyển vị trí **Legal Senior Specialist.** - **Main duties**: - Review, prepare, and advise on all contracts/ legal documents of the Company with suppliers, vendors, customers, public...
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Hybrid) Senior Facebook
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam PeopleWise Vietnam Full time**Mô tả công việc**: (Mức lương: 11 - 27 triệu VNĐ) - As a Senior Facebook & Google paid Ad Specialist, you will assist with managing digital media advertising, paid search, display and native ads. - Analysing and reporting data is also part of the role: performance analysis on data from campaigns to drive insights, learnings and optimisation. -...
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Senior) Social Development Specialist
6 days ago
Thành phố Hồ Chí Minh, Vietnam World Bank Group Full time**(Senior) Social Development Specialist** **Job #**: - req34056 **Organization**: - IFC **Sector**: - Environment **Grade**: - GG **Term Duration**: - 3 years 0 months **Recruitment Type**: - International Recruitment **Location**: - Ho Chi Minh City,Viet Nam **Required Language(s)**: - English **Preferred Language(s)**: **Closing...
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Senior Data Product Specialist
1 week ago
Thành phố Hồ Chí Minh, Vietnam Zalo Full timeHồ Chí Minh Full-time Senior Product Specialist is responsible for innovation product management, conduct or monitor research to gain understanding deeply the market & competitor status, thereby develop and initiate new competitive Advertising Product & Solutions. With strong business-mindset, this role in charge the management of all lifecycle stages...