Admin Manager

6 days ago

Ho Chi Minh City, Vietnam KMS Technology Full time

**About KMS**

KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 15 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise.
- KMS Technology focuses on custom software development and a wide variety of consulting services
- KMS Healthcare specialises in the healthcare industry, provides a unique blend of consultative healthcare technology solutions backed by the power of full lifecycle development support
- KMS Solutions serves the Asia Pacific region, bringing the world's innovative technologies to help organizations achieve their business goals through world-class digital capabilities and fit-for-purpose solutions

Besides providing services, KMS builds and successfully launches its own software companies through its internal startup incubator, KMS Labs. The most notable companies with millions of users worldwide include QASymphony, Kobiton, Katalon, Grove, and Visily.

KMS is committed to providing tangible contributions and long-lasting impacts to the communities through leveraging our IT expertise. The company has also been recognized by prestigious industry awards as a great workplace in Vietnam, Asia, and the U.S. for many years in a row.

**Responsibilities**:
1. Manage the delivery of high-quality workplace soft services including but not restricted to below functions:
**Admin Business Partnering**:

- Serve as a strategic partner to other Business Lines, understanding their administrative needs and providing dedicated admin services at full scope (business domestic/overseas trip arrangements; foreign visitors hosting, and in-house engagement activities, etc.)
- Be the point of contact for workplace day-to-day operations feedback or matters.

**Workplace Development (Automation Tools, Admin Pages/Intranet, Office Innovation)**:

- Identify opportunities for process automation and implement tools and technologies to streamline administrative tasks and enhance productivity.
- Develop and maintain administrative pages and intranet platforms, ensuring they are user-friendly, up-to-date, and provide relevant information to employees.
- Stay abreast of industry trends and best practices in office innovation, and propose and implement initiatives to create a modern and efficient workplace environment.

**Member Engagement (Happy Day, Office Seasonal Events, Admin Motivation, Mentoring & Training)**:

- Organize and coordinate employee engagement activities, such as happy days, team-building events, and office seasonal celebrations, to foster a positive and inclusive work culture.
- Develop and implement programs to motivate and recognize administrative staff, ensuring a high level of job satisfaction and engagement.
- Provide mentoring and training opportunities to administrative team members, supporting their professional development and promoting a culture of continuous learning.

**Workplace Set Up (Office Leasing, Fit Out & Renovation)**:

- Oversee the coordination of office leasing activities, including identifying suitable locations, negotiating lease agreements, and managing the move-in process.
- Collaborate with stakeholders to plan and execute office fit-out and renovation projects, ensuring compliance with safety, accessibility, and ergonomic standards.
- Manage relationships with vendors, contractors, and suppliers to ensure timely and cost-effective completion of workplace setup projects.

2. Understand & implement relevant processes and procedures to make sure all assigned tasks are undertaken with high consistency & standards.

3. Pilot and develop new and innovative ways to improve services experience. Work collaboratively with cross-functional partners, team members, and stakeholders to support the delivery of service excellence, continuously evaluating existing processes and systems to identify areas of improvement.

4. Advice the Senior Admin Manager on planning and budgeting of Admin Services to ensure the department goals and budget targets are met.

5. Other duties as may be requested by the Senior Admin Manager.

**Qualifications**:
**Requirements**:

- Over five years of working experience in administration, in which at least three years at the level of Office Manager or Admin Manager.
- Demonstrated ability to effectively manage & develop a client-focused support team and collaboratively deliver high quality administration services.
- Experience in the development, interpretation, implementation and evaluation of policies and procedures.
- Experience in customer services field is a plus.
- Possess high integrity and strong business ethics.
- Excellent communication skills, both written and oral in English and Vietnamese, with the ability to work well with all levels across the organization. Team management skill is a plus
- Well-developed interpersonal skills, including negotiation, liaison and cross-cult

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