Operation Manager

3 days ago

Hà Nội, Vietnam Công ty TNHH Transcosmos Vietnam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Build, lead, and manage the operations team, providing guidance and support to ensure high performance.
- Develop and implement operational strategies to support business objectives and improve efficiency.
- Manage the day-to-day operations and ensure delivery of all client’s KPIs and targets.
- Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management.
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
- Participate in cross-functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, IT - and partner to define action plans that resolve issues and drive continuous improvement.
- Provide Activity Report as Team performance report daily, weekly, and monthly basis.
- Attending Weekly Meetings with Clients to share insights and highlights of operations.

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Salary: Negotiable
- Housing allowance; lunch allowance & transportation allowance.
- Promotion opportunities
- Periodical bonus: twice/year
- Position promotion, salary review: once/year
- 13th month salary
- Insurances followed Vietnamese Labor Law
- Bonuses, gifts for Holidays

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:

- Nationality: Japanese
- Bachelor’s degree in Business Administration, Operations Management, or related fields.
- Minimum of 3 years of experience in operations management, preferably in the BPO industry.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent analytical and problem-solving abilities, with a track record of driving process improvements and achieving operational efficiency.
- In-depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.
- Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
- Proficiency in English and Japanese.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Nhân Sự,Quản Lý,Quản Lý Điều Hành

Cao Đẳng
2 - 3 năm

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