Senior Manager, IT Operations

5 days ago

Hà Nội, Vietnam Techcombank Full time

7 Oct 2025

**Senior Manager, IT Operations (40001116)**:

- Category: Technology Division
- Job Type:

- Facility: Technology

**Job Purpose**:
**Key Accountabilities (1)**:

- Main work:

- Understand at expert level the monitoring needs of business & IT, provide the necessary dashboards.
- Coordinate with other Sub-functions in the IT infrastructure services to understand the operation of the systems, as a basis for the efficient and stable operation of services.
- Develop and optimize operation guildlines, procedure, process, and framework.
- Communicate IT incidents internally, coordinate relevant units to recover services/systems, investigate the root cause, propose resolutions, and implement the solutions.
- Responsible for finalizing and communicating the Incident Report.
- Provide L1, L2 support for IT infrastructure services within the defined SLAs.
- Report periodically to the Director, IT Operations.

**Key Accountabilities (2)**:

- Risk management and compliance:

- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.

**Key Accountabilities (3)**:

- Maintaining a stable operation system:

- Daily check on operation outcome and resolve any abnormalities.
- Oversee the maintenance tasks for IT systems (archive, back-up, restore, etc.)
- Proactively propose solutions (scale out, scale up, etc.) to serve the business plan and the system growth.
- Proactively provide statistics on infrastructure resource, transactions, users growth, etc.
- Take over the systems from the Bank's strategic projects to put into operation as defined framework.
- Execute DRP following the defined plan.
- Run end-of-day of operation system (T24, Card, Kondor, DWH, etc. if any).
- PEOPLE MANAGEMENT
- Attract, onboard and retain the right talents for a high-performing team
- Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
- Manage team performance & provide feedback regularly (following the annual performance management cycle);
- Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc.
- Motivate and recognize team members’ contributions towards the team’s shared goals
- Responsible for developing talents within the team
- Act as a role model and promote corporate culture at sub
- function level
- Understand & communicate relevant HR offerings to team members.

**Key Relationships - Direct Manager**:
Operation Director

**Key Relationships - Direct Reports**:
Officers and employees

**Key Relationships - Internal Stakeholders**:
Departments in IT and business

**Key Relationships - External Stakeholders**:
Service Provider Partner

**Success Profile - Qualification and Experiences**:

- 'Qualifications
- Graduated from university majoring in IT, electronics and telecommunications, business administration, or finance and banking

Work Experience
- Have worked in the IT field for at least 8 years
- At least 8 years of experience in IT Infrastructure/Application/Service operation & monitoring or in large organizations, especially banks
- At least 5 years in management position

Foreign language
- English, according to TCB's regulations in each period

Other requirements
- International Certificate of System
- Master Degree is an avantage

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