Application Operations Manager

1 day ago

Hà Nội, Vietnam LOTTE FINANCE VIETNAM Full time

**Job description**:
** 1. General**

**2. Application Management**
- Collaborate with development, infrastructure, and vendor teams to resolve issues, implement upgrades, and drive continuous improvement.
**3. Documentation**
- Ensure comprehensive documentation of operational processes, incident reports, and resolution strategies.

**4. Administrative**
- Enforce adherence to the financial institution’s policies, procedures, and regulatory requirements.

**5. Policy**
- Ensure compliance with the financial institution’s IT policies, security standards, and industry regulations.
- Conduct regular audits to ensure alignment with internal and external compliance requirements.
**6. Management Responsibilities**

**Your skills and experience**:
** 1. Experience**:

- Hands-on experience with incident management, root cause analysis, and ensuring compliance with SLAs in a high-availability environment.
- Familiarity with ITIL processes (e.g., Incident, Problem, and Change Management) or equivalent operational frameworks.
- Prior experience managing budgets, vendor contracts, or operational resources in an IT context.

** 2. Skill**:

- Communication: Excellent verbal and written communication skills to liaise with stakeholders, report to senior management, and document processes clearly.
- Project Management: Strong organizational skills to manage deployments, upgrades, and operational projects, with familiarity in tools like Jira, ServiceNow, or equivalent.
- Documentation: Proficiency in creating and maintaining operational runbooks, incident reports, and configuration records.
- Adaptability: Ability to manage high-pressure situations, prioritize tasks, and adapt to evolving technologies and business needs.

**Why you'll love working here**:

- Attractive salary. Performance based award.
- Young and dynamic working environment.
- Continuous development of hard and soft skills through work and professional trainings.
- Opportunity to approach newest technology trends
- Exciting leisure: sport and art events (football club, family day...)
- Company's labor policy completely pursuant to Vietnamese labor legislation plus other benefits offered by the company

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