Sales Manager

3 days ago

Việt Nam, Vietnam Ascott Full time

About Us

When you build a career at Ascott, we want to bring out the best in you. Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries.

Across a variety of roles in hospitality management and corporate support functions, we welcome to bring your personality and style and be part of the Ascott team that is deeply committed to providing heartfelt service and creating award-winning experiences for our guests.

Embark on a new journey and stay connected with us through our LinkedIn today.- Job Description
- Supervise and coordinate daily concierge operations, ensuring guests receive professional, personalized, and timely service.
- Assist guests with information and arrangements for transportation, local tours, dining, entertainment, and special requests.
- Train, support, and lead all team members to maintain high service standards and guest satisfaction.
- Monitor the lobby area to ensure a welcoming atmosphere and immediate guest assistance.
- Handle VIP arrivals, amenities coordination, and ensure special preferences are communicated and fulfilled.
- Resolve guest inquiries, concerns, or complaints in a prompt and courteous manner, escalating complex issues when necessary.
- Maintain strong knowledge of Sam Son attractions, cultural highlights, events, and local partnerships to provide relevant recommendations.
- Coordinate with Front Office, Housekeeping, and other departments to ensure smooth guest experiences.
- Maintain accurate logs, guest records, and ensure shift handovers are clear and complete.
- Support the Front Office Manager in implementing service enhancements and staff development plans.- Job Requirement
- Experience: Minimum 3 years’ experience in sales & marketing management or related position at serviced apartment
- Competencies:

- Knowledgeable in all aspects of sales and marketing
- Familiar with overall operations of serviced residence or similar operations
- Basic computer skills
- Possess managerial expertise with excellent selling skills
- Excellent communications and public relations skills
- Excellent selling skills with ability to produce results
- Personal attributes:

- Ability to perform well under pressure and stress
- Pleasant, honest, hardworking, and flexible personality; team player
- Able to conduct business as management
- Ability to receive as well as deliver constructive criticism

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