Guest Experience Agent
5 days ago
**Mô tả công việc**:
- Check the rooms allocation and preparation according to VIP’s preferences and special requests in coordination with FO
- Check guest satisfaction surveys and report, check online guest comments
- To check room standards and set ups,
- To conduct lobby inspection, check breakfast, lunch, dinner buffet set up
- To conduct inspection of any meeting that is going on in the hotel
- Incident/complaint management of the day (if applicable)
- To check Melia Connect report and take actions regarding guest comments/complaints (if applicable)
- **Benefit**:
- Full salary and service charge in the probation
- Great training course
- Professional and friendly working environment
- Participate in company's team
- building activities
- Annual Health checkup + Insurance as Labour Law
**Kinh nghiệm / Kỹ năng chi tiết**:
- Good appearance, strong in English (both communicating & writing)
- Be guest services orientated.
- Good communication skill.
- Good teamwork spirit
- Experience at the same position is an advantage
**Mô tả**:
Loại công việc
**Nhân viên toàn thời gian**
Cấp bậc
**Nhân viên**
Học vấn
**Cao đẳng**
Giới tính
**Nam**
Ngành nghề
**Dịch vụ khách hàng**
**,**
**Khách sạn**
**Thông tin liên hệ**:
- Tên liên hệ:
**Phòng HCNS**- 44B Lý Thường Kiệt, Quận Hoàn Kiếm, Hà Nội, Viet Nam- Nhận hồ sơ bằng ngôn ngữ:
- **Tiếng Việt**
**Về công ty**:
**Melia Hanoi Hotel**:
25 - 99 nhân viên
Liên hệ: Phòng HCNS
**Excellently located in the center of the city, belongs to the Melia Hotels International, Melia Hanoi Hotel which with breathtaking views over the city and closed to the main tourist attractions is a first rate choice for both business and leisure travelers.**
**The hotel owns one of the largest pillarless Grand Ballroom in Vietnam Thang Long Ballroom and other 11 function rooms of varying sizes can be set up in different style to facilitate working groups. The hotel consists of 306 rooms which are all spacious and cozy, providing all the five star facilities. Amongst these, the hotel provides outdoor swimming pool, fully-equipped fitness center, hairdresser and spa. Fine dining options include two exquisite restaurants serving authentic Vietnamese as well as International culinary specialties.**
- Xem thêm**Việc cùng công ty**:
- |- Xem tất cả
**Nhân Viên Hành Lý**:
Melia Hanoi Hotel
- Hà Nội
- **Nhân Viên Bếp Âu**:
Melia Hanoi Hotel
- Hà Nội
- **Reservation Agent/ Nhân Viên Đặt Phòng**:
Melia Hanoi Hotel
- Hà Nội
- **Nhân Viên Phụ Bếp**:
Melia Hanoi Hotel
- Hà Nội
- **NHÂN VIÊN BỘ PHẬN NHÀ HÀNG**:
Melia Hanoi Hotel
- Hà Nội
- **Nơi làm việc**:
- 44B Lý Thường Kiệt, Quận Hoàn Kiếm, Hà Nội
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