Senior Administrator

1 week ago

Hà Nội, Vietnam Techcombank Full time

3 Dec 2024**Senior Administrator, Field Debt Collection (40001234)**:

- Category: Unsecured Collection- Job Type:
- Facility: Debt Collection**Job Purpose**:

- Ensure effective debt collection on a balanced basis with the quality of services provided to customers through field collection operations, comply with the Company's regulations/processes, ensure progress and quality of assigned work.
- Contribute to the enhancement of efficiency in debt settlement activities by contributing ideas to develop debt settlement processes and guidelines
- Contribute to the enhancement of efficiency in credit operations by participating in fraud detection in the operational process

**Key Accountabilities (1)**:

- I. General Responsibilities:

- Strictly follow AMC's Labor Regulations
- Perform work in accordance with policies, regulations, procedures, internal guidelines..., and service quality commitments.
- Comply with AMC's training and work arrangements

**Key Accountabilities (2)**:

- II. Professional Responsibilities
1. Implement the field strategy, search, verify information and urge customers to pay back debts:

- Receive customer list, study historical records to understand customer information, debt and arrange priority list for handling, prioritize the implementation of collection of high-risk customers
- Implement Field Collections according to the right scenario and strategy, fully record operational results on the data system, ensuring KPIs are met.

2. Implement the risk mitigation plan arising in the process of Field Collection:

- Receipt of customer requests
- Evaluate and analyze the current situation of customers and/or operational status
- Proposing on suitable risk mitigation plan
- Deploy the approved risk mitigation plan

3. Participate in fraud detection in the operational process:

- Implement fraud detection in the process of checking customer records and actually touch to customers
- Notify manager about customers with fraud signal
- Coordinate with related parties to provide customer information with the consent of competent approval.

**Key Accountabilities (3)**:
III. Perform other related tasks as requested by upper-level managers

**Key Relationships - Direct Manager**:
Manager, Field Debt Collection/ Senior Manager, Field Debt Collection

**Key Relationships - Direct Reports**:
None

**Key Relationships - Internal Stakeholders**:
Relevant functions at AMC

**Key Relationships - External Stakeholders**:

- Professional departments/branches/transaction offices of the debt transferor;
- Competent state agencies such as local authorities, police, courts, procuracies, judgment enforcers,... - Other relevant organizations and individuals.

**Success Profile - Qualification and Experiences**:

- Degree/Occupation: College graduate or higher
Experience: Not required
English: According to the regulations of the Company from time to time
Expertise:

- Preferably those having professional knowledge in the field of law, economics, finance and banking.

  • Senior Officer, IT Administration

    2 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    6 Aug 2025 **Senior Officer, IT Administration (40001108)**: - Category: Technology Division - Job Type: - Facility: Technology **Job Purpose**: The Job Holder: Coordinate IT division activities and operations to secure efficiency and compliance to company policies **Key Accountabilities (1)**: - 1. IT Administration: - Coordinate IT division...

  • Senior Administration Executive

    4 days ago

    Hà Nội, Vietnam LOTTE MALL West Lake Hanoi Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Managing Office Supplies and Equipment - Receive request from other departments and make detailed purchasing plan to Shopping Mall and office. - Control and plan for purchasing stationary, furniture/equipment, and office supply. - Manage the usage of office supplies and equipment; ensure that...

  • Contract Administrator

    6 days ago

    Hà Nội, Vietnam CÔNG TY TNHH IAE GLOBAL VIỆT NAM Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Overview Reporting to the CEO and the Director of Global Strategic Support (DGSS), the Contract Administrator will assist the iae GLOBAL senior executive team and the DGSS to manage and oversee company contracts, especially with partner institutions. The primary duties will be to prepare, negotiate,...

  • Senior Officer, HR System Administration

    1 week ago

    Hà Nội, Vietnam Techcombank Full time

    2 Dec 2025- **Senior Officer, HR System Administration (40000444)**: - Category: Human Resources Management- Job Type: - Facility: Finance**Job Purpose**: - The position holder is responsible for: 1. Acting as the focal point for managing and organizing the implementation of work related to HR software systems/IT tools and HR UD programs in the Bank 2....

  • Senior Administrator

    6 days ago

    Hà Nội, Vietnam Techcombank Full time

    13 Aug 2025 **Senior Administrator, Field Debt Collection (40001234)**: - Category: Unsecured Collection - Job Type: - Facility: Debt Collection **Job Purpose**: - Ensure effective debt collection on a balanced basis with the quality of services provided to customers through field collection operations, comply with the Company's regulations/processes,...

  • Senior Administrator

    9 hours ago

    Hà Nội, Vietnam Techcombank Full time

    4 Mar 2025 **Senior Administrator, Field Debt Collection (40001234)**: - Category: Unsecured Collection - Job Type: - Facility: Debt Collection **Job Purpose**: - Ensure effective debt collection on a balanced basis with the quality of services provided to customers through field collection operations, comply with the Company's regulations/processes,...

  • Senior Manager, Distribution Administration

    9 hours ago

    Hà Nội, Vietnam Techcombank Full time

    11 Nov 2025- **Senior Manager, Distribution Administration & Quality Assurance (50000153)**: - Category: Distribution- Job Type: - Facility: Insurance**Job Purpose**: - 'Lead the end-to-end business quality assurance function across life insurance distribution. Ensure transparent, compliant, and high-performing sales operations. Drive policy formulation,...

  • Senior Officer, Procurement Administration

    2 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    29 Oct 2025 **Senior Officer, Procurement Administration (Techcom Life)**: - Category: Finance and Planning - Job Type: - Facility: Finance **Job Purpose**: 'The job holder responsible for: Implement the procurement of goods and services for activities that meet company's requirements effectively, in accordance with the regulations and processes of the...

  • Oracle Database Administrator

    2 days ago

    Hà Nội, Vietnam One Mount Group Full time

    **Top 3 reasons to join us**: - Môi trường đẩy nhanh phát triển năng lực - Nơi quy tụ nhân tài người Việt trên toàn cầu - Văn hóa thành công, đề cao sáng kiến **Job description**: ** 1. RESPONSIBILITIES**: **_ Database Administration & Operations_** - Manage, configure, and maintain Oracle 10g, 11g, 12c, 18c, 19c, 21c,...

  • Senior Executive Assistant

    1 week ago

    Hà Nội, Vietnam Techcombank Full time

    2 Dec 2025- **Senior Executive Assistant (40000026)**: - Category: Risk Management Division- Job Type: - Facility: Risk Management**Job Purpose**: - The job holder serves as the primary point of contact for internal and external parties on all matters pertaining to the CEO Office and provides high level and confidential support to the administration of...