Customer Service processor

_**Outsource Solutions**_ _is a service company specializing in assisting clients in finding the right partners to build, operate, and manage projects according to their specific requirements at a reasonable cost. We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency._
- With a customer-centric approach, _**Outsource Solutions**_ _continuously enhances the quality of our services to provide the best possible experience. At the same time, we foster a professional, transparent, and equitable working environment where every employee is valued and given opportunities for growth._
- If you are looking for a stable workplace with abundant learning and development opportunities, _**Outsource Solutions**_ _is the ideal choice to accompany you on your career journey._
- **What is “debt settlement”?**_
- Debt settlement is the process of negotiating with creditors to reduce the total amount owed._
- It’s typically used by consumers who are experiencing financial hardship and can’t keep up with minimum payments. Rather than paying the full balance, the goal is to reach an agreement to pay a reduced lump sum or structured payments._

**I.JOB RESPONSIBILITIES**:

- Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company's service.
- Collect required documents from clients and prepare necessary paperwork for negotiations with creditors. Collect client signatures for legal documents.
- Underwrite enrolled debts by reviewing client account information and documentation to determine program eligibility.
- Communicate with banks to verify account information, confirm authorization, and resolve account-related inquiries.
- Collaborate closely with internal teams to maintain accurate records and ensure timely submission of all required materials for negotiation and settlement.
- Perform additional duties as assigned by management to support departmental and organizational goals.

**II. REQUIREMENTS**:

- Fluency in English, **IELTS 6.0+** (work with partners and banks in the US).
- Good communication and negotiation skills.
- Minimum of 6 months' experience in customer service/customer documentation processing or related positions.
- Proficiency in meticulous attention and focus on every detail.
- Proficient in Microsoft Office.
- Ability to thrive in a high-pressure environment and work effectively both independently and in a team.

**III. WE CAN OFFER**:

- **High salaries for high performance; Official Salary: 14.000.000 VND + Bonus.**:

- Work in a foreign-friendly and professional environment.
- Full participation in social insurance according to government regulations.
- Annual regular health check-ups.
- Team building activities and a 13th-month salary based on the company's business performance.
- Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
- The company provides all the necessary work equipment.
- Training on software usage such as CRM, ZOOM as required by the company.
- Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
- Separate resting area during lunch break.
- Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.
- Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.

**IV. JOB DETAILS**:

- Employment type: Full-time (Night shift at the company).
- Industry: Financial services in the US market (No insurance, No lending).
- Working hours: 21:00 - 6:00, 22:30 - 07:30 or 23:30 - 8:30, 5 days/week (working by US business hours)**.**:

- Interview process:

- + Round 1: Screen CV & Phone Interview

+ Round 2: Cultural Interview & Test English

+ Round 3: Professional Interview with Team Leader

+ Round 4: Offer letter

**V. HOW TO APPLY**:

- Subject**:[Customer Service_Processor] Full name**:

- Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.

Pay: 14,000,000₫ per month

Application Deadline: 2025/09/30
Expected Start Date: 2025/08/14