Operation Support Executive

1 week ago

Ho Chi Minh City, Vietnam Headhunt Vietnam Full time

For this role, you’ll be working closely with, and in support of, the Account Managers that are responsible for our international customers. Their job is to ensure customer success on every level, and in order to do this well, they need support on managing all daily operational and customer service related enquiries and reporting. This is where the Operational Support Executives come in. The main responsibilities for this role are as follows:

- Managing operations for (e-Commerce) shipments including preparing waybills, verifying receiver details, inbound and outbound processing of all shipments through the WMS, Excel or other platforms
- Handling daily Customer Enquiries (for example on shipment status) and problem
- solving issues
- Communicating with Suppliers and Partners to successfully resolve any customer queries that we can’t solve ourselves
- Ensure the accuracy of, and assist in, the following up on shipping details, statuses, product and service information, SOP’s for Suppliers and Customer
- Assist the team to monitor Supplier’s KPI regarding the movement and storage of goods, collate this performance information and create KPI reports on weekly/monthly basis for the company and for the Customer
- Review Supplier invoices and check Customers’ billing
- Perform any ad-hoc duties/projects as assigned by the supervisor

**Requirements**:

- Advanced knowledge of MS Office, with a special focus on Excel
- Data driven person who can cope with and do the analysis of various reports from suppliers or customers
- Data analytics skills, preferably well versed in SQL, Power BI, Data Studio etc.
- Strong sense of responsibilities, teamwork
- Clear and concise communicator
- Pro-active, detail-oriented and well-organized work ethic
- Good command of written and spoken English
- Occasionally, a few hours of work on Saturdays or Public Holidays may be required but those hours will be compensated in additional Annual Leave or OT pay

**Advantages**:

- University degree
- A growth mindset
- Knowledge of, or experience in Logistics and/or Supply Chain is an advantage
- Able to work independently and under pressure

**What we offer**:

- Fast-paced and international work environment, surrounded by smart, dedicated colleagues and customers from different countries and cultures
- Career in an exploding industry with plenty of room for growth, both domestically and globally
- A desk at The Hive co-working space in Ho Chi Minh City, and the flexibility to work from home
- The chance to be part of a rapidly growing company where everyone values your input and support
- Competitive salary with room for growth, and an attractive annual bonus based on personal and company performance

**Salary**: 16,000,000₫ - 20,000,000₫ per month

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